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Sales Support Specialist Job Description Template
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Sales Support Specialist Job Description Template

Job Description Template

Sales Support Specialist Job Description Template

November 30, 2022

Sales Support Specialist Job Description Template

Do you want to hire a Sales Support Specialist faster than ever? You are at the perfect place for your hiring process! We created this FREE Sales Support Specialist Job Description Template to help you distinguish the most suitable candidates for your business.

Learn about the most important skills, duties, and requirements of a Sales Support Specialist using our resources and enjoy the results!

The best thing about this template is that it is completely customizable, meaning that you can remove or add details and information from it to create an attractive job offer for further distribution.

On our VIVAHR Software, you will find numerous helpful tips and features for your hiring journey!

Good luck! 🙂

What is a Sales Support Specialist?

Sales Support Specialists are professionals responsible for keeping sales operations running smoothly and efficiently.

They perform a variety of administrative and logistical support to sales teams to ensure they have everything they need to perform their job.

They also ensure the highest level of customer satisfaction by responding to their questions and inquiries.

They schedule meetings and sales appointments, work on improving sales targets, and process orders and customer requests.

Related Job Titles for Sales Support Specialist

The Top Sales Support Specialist Skills

Skill Why it's important
Customer Service Exceptional customer service is a foundation for Sales Support Specialists. Because they interact with customers on a daily basis, they must do so in a professional, confident, and attentive manner. They should tend to customers’ questions, problems, and inquiries in order to provide the best possible service and maintain a positive experience.
Communication Communication enables Sales Support Specialists to convey important information to their team members through speech or written form. They need strong communication skills to give instructions to team members, explain changes in the workflow, or relay feedback from the management. Written communication is necessary for writing reports, emails, and other documentation.
Product Knowledge Knowledge of the company’s products and services is crucial for Sales Support Specialists. They must be able to explain the product’s features, benefits, and use to customers and therefore help them in their decision-making process. Product knowledge also involves familiarity with pricing ranges, special offers, and discounts.
Problem-Solving Sales Support Specialists need effective problem-solving skills to ensure success in the workplace. They are likely to encounter various issues and problems, and it is their responsibility to identify them and provide the best solution. They may deal with problems such as late delivery, technical issues, faulty product, or billing issues.
Organization Sales Support Specialists require excellent organizational skills. They are mainly responsible for maintaining calendars, scheduling meetings, and maintaining filling and database systems. Organization also helps them keep up with orders, deliveries, and deadlines, as well as prepare reports and customer information for team members.

Sales Support Specialist Job Description Template (Free)

We are searching for a competent and experienced Sales Support Specialist to join our expanding sales team. As our new team member, you will perform a variety of administrative and logistical duties to support the team. You will process and monitor orders, rush orders, and customer requests, and respond to customers’ phone calls and emails. Furthermore, you will monitor sales performance indicators, brainstorm new sales strategies, and work on improving sales targets.

As a Sales Support Specialist, you will also be responsible for identifying issues and problems with orders, deliveries, and payments and providing timely solutions to maintain customer satisfaction. Also, you will manage calendars and schedule meetings and appointments.

To ensure top success as a Sales Support Specialist, you should have exceptional customer service, communication, organizational, and problem-solving skills.

Sales Support Specialist Duties & Responsibilities:

  • Provide administrative and logical support to the sales team
  • Perform data entry in regard to metrics, sales figures, and other information
  • Answer customer inquiries and troubleshoot product and order issues
  • Manage calendars and schedule meetings and sales appointments
  • Monitor sales performance indicators
  • Process orders and requests for rush orders
  • Review pending orders and customer requests
  • Ensure products are delivered on time
  • Provide the sales team with all reports and information as needed
  • Brainstorm new sales strategies and improve sales targets
  • Respond to customers’ phone calls and emails
  • Note and report any unusual activity to the supervisor
  • Maintain and organize accurate filling and database systems
  • Keep up with new product launches and ensure the sales team is up to date

Sales Support Specialist Requirements:

  • High school diploma or GED
  • Bachelor’s degree in business administration, business, or a similar field
  • Working experience in customer or sales support
  • Proficient computer skills
  • Thorough knowledge of sales principles and customer service practices
  • Extensive knowledge of Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP)
  • Outstanding communication and customer service skills
  • Effective problem-solving
  • Organization and time management

Accounting Specialist Interview Questrions

Sample Interview Questions for a Sales Support Specialist

Once you gather up all the received applications, you can use these sample interview questions for Sales Support Specialist.

Personal
  1. Could you briefly introduce yourself?
  2. What are your greatest strengths?
  3. If you could live anywhere in the world, where would it be and why?
Human Resources
  1. What do you know about our product range and services so far?
  2. Are there any skills that you would like to improve working with us?
  3. What qualities do you possess that make you the ideal candidate for this job?
Management
  1. What do you think is the most crucial element of customer service?
  2. This job requires perfect organization. Do you have any special methods that keep you organized?
  3. How would you approach a team member who continuously fails to reach sales targets?
Technical Skills and Knowledge
  1. How do you typically deal with rude and difficult customers?
  2. What is your experience with sales and database software?
  3. Have you ever been given any marketing initiatives in the past? How did you handle it?

What are the Educational Requirements for a Sales Support Specialist?

Sales Support Specialists need at least a high school diploma or a GED.

However, most companies and employers prefer candidates with a Bachelor’s or Associate’s degree in business, business administration, or marketing.

Candidates can earn specialized certifications to prove their expertise and knowledge in the hiring process.

Some of those degrees are Certified Professional Sales Person (CPSP) Certification and Customer Care Professional Certification.

How Much to Pay a Sales Support Specialist when Hiring

Sales Support Specialists earn between $22,500 and $55,500 annually.

Their median annual salary is $42,195.

Hourly rates range from $11 to $27.

The median hourly rate is $20.

Percentile 10% 25% 50%
(Median)		 75% 90%
Hourly Wage $11 $17 $20 $23 $27
Annual Wage $22,500 $35,000 $42,195 $47,000 $55,500

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Frequently Asked Questions about Sales Support Specialist

 

What do Sales Support Specialists do?

Sales Support Specialists are responsible for performing various administrative and logistical duties to assist the sales team.

They also process orders and customer requests, write reports on sales performance, respond to customer inquiries, and identify and troubleshoot orders or technical problems and issues.

Who do Sales Support Specialists report to?

Depending on the working environment, Sales Support Specialists typically report to the Sales Manager or Sales Director.

How much do Sales Support Specialists earn per year?

Sales Support Specialists earn between $22,500 and $55,500 annually.

What are the necessary skills for Sales Support Specialists?

Sales Support Specialists must have outstanding customer service, communication, problem-solving, organizational, and computer skills.

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