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Intake Coordinators or Intake Counselors, are medical professionals who work in healthcare facilities. They are the first people that patients encounter when they enter the facility for medical services.
Intake Coordinators welcome patients to healthcare facilities, gather their information and medical history, and create patient records based on the collected information. They also schedule appointments, consultations, tests, and procedures for medical treatments. If a patient has any questions or concerns, they provide explanations and answer questions.
Furthermore, they verify patients’ insurance coverage and benefits and perform other clerical work, such as copying, faxing, and answering phone calls and emails. In the end, they provide pleasant and professional service and ensure compliance with the regulations and policies of the facility.
Why it’s important
Intake Coordinators communicate with patients, coworkers, and doctors on a daily basis. They need to communicate efficiently in both verbal and written manner. When it comes to communicating with patients, they have to give concise and accurate explanations, ask appropriate questions, and gather necessary information.
Attention to Detail
Being detail-oriented is a crucial skill for Intake Coordinators. They are required to create, maintain, and adhere to numerous patients’ records and details. In order to do so, they need to pay close attention to every piece of information and provide accurate documentation.
Good time management and organizational skills prove that Intake Coordinators are able to manage and prioritize their duties and tasks. They should ensure that every action that requires handing documentation runs smoothly and efficiently.
Like any other job that requires working with people, the Intake Coordinator job is no different. When a patient enters the facility, Intake Coordinators are responsible for making them feel comfortable and welcomed. A big smile and attentiveness go a long way, and every patient will appreciate it.
Empathy and Understanding
Intake Coordinators are typically very understanding and empathic people. They deal with patients who are suffering, ill, or in pain. Their job is to comfort, console, and help them by providing instant medical assistance and care.
We are looking for a motivated and skilled individual who will join our medical team as an Intake Coordinator. In this position you will be responsible for welcoming and admitting patients to the healthcare facility, gathering their personal data and medical history, and creating patient records. Additionally, you will schedule appointments, tests, consultations, and procedures, and verify patients’ information, insurance coverage, and benefits.
You will also perform additional clerical work, such as faxing, invoicing, copying, and answering phone calls and emails. In the end, it is important to ensure compliance with the regulations and policies of our facility. Our ideal candidate for this position should have great written and verbal communication skills, attention to detail, and time management skills. Most importantly, the candidate should make patients feel comfortable, welcomed, and pleasant in our facility.
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Once you gather up all the received applications, you can use these sample interview questions for Intake Coordinator. The following questions can help you narrow down your options and pick the most suitable candidate for the job.
Technical Skills and Knowledge
Intake Coordinators usually need a High school diploma or GED for this position. Some candidates have a degree in medical office management or hospital administration. Employers consider these degrees an advantage, but they are not crucial for getting this job.
Candidates should have at least 2 years of experience in the patient intake or healthcare administration to acquire the necessary skills for being successful in this position.
Intake Coordinators typically earn between $19,000 and $42,000 annually. Their median annual salary is around $33,718. The hourly wages go from $9 to $20. The median hourly wage for Intake Coordinators is $16.
Intake Coordinators normally work in small teams. They work directly with doctors and other medical staff to ensure accurate and organized documentation and records before the patients’ appointments.
Intake Coordinators should have exceptional customer service and communication skills because they encounter patients daily. They also need to be detail-oriented, well-organized, and able to work in a fast-paced environment.
Similar job positions to an Intake Coordinator are medical office assistant, patient scheduler, medical office manager, etc.
Intake Coordinators typically earn between $19,000 and $52,000 per year.