August 17, 2022
This is the perfect time to start searching for your new team member. If you are looking for a Claims Adjuster, take our FREE Claims Adjuster Job Description Template as the first step in your recruitment process.
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Claims Adjusters are professionals who evaluate insurance claims and survey damages to property, automobiles, homes, and personal injuries.
They determine if a client is liable to be compensated by interviewing witnesses, reviewing police reports, investigating the circumstances of insurance claims, and visiting damage sites.
They also negotiate claim settlements, determine the amount of money that should be paid and ensure claims are fully paid to the policyholder.
Skill | Why it's important |
Communication | Claims Adjusters are required to have excellent communication skills. They deal with all kinds of people, from witnesses and clients to the police and investigators. They need to carry out important conversations in order to get valuable information from every individual they encounter. |
Industry Knowledge | Successful Claims Adjusters possess extensive knowledge of the industry. They must be able to comprehend detailed insurance policies and claims and apply them to specific situations. This is not the skill Claims Adjusters gain overnight. They must continuously work on their education and gain experience through various cases. |
Time Management | Claims Adjusters able to manage their time effectively and stay organized are certainly more successful. Time is precious and unpredictable for Claims Adjusters, and they often have to multi-task, set daily goals, and prioritize their duties to minimize work-related stress and complete all duties successfully. |
Empathy and Emotional Intelligence | Claims Adjusters work with people who experienced major catastrophes and losses in their life. They are often angry, devastated, and under a lot of pressure. Claims Adjusters should recognize and sympathize with clients’ emotions, provide support and excellent customer service, and do whatever they can to ease clients’ situations. |
Attention to Detail | Immaculate attention to detail can distinguish outstanding Claims Adjusters. This skill is essential for Claims Adjusters because they use their keen eye for detail to accurately analyze, review, and create insurance reports. Having this skill also decreases the number of mistakes that can be detrimental to the business. |
We are hiring an experienced Claims Adjuster to join our insurance company. As a permanent part of our team, you will be responsible for investigating and evaluating the nature and cause of damaged property, automobiles, and personal injuries. You will interview and collaborate with witnesses, engineers, doctors, architects, and lawyers to gather evidence and other necessary information. Based on all the available information, you will determine the amount of money the client should be paid.
Successful Claims Adjusters are able to comprehend complex insurance policies and apply them to situations in real life. As a Claims Adjuster, you should have strong industry knowledge and the ability to research and examine police reports and video footage. You should also have amazing communication, attention to detail, and time management.
Once you gather up all the received applications, you can use these sample interview questions for Claims Adjuster. These can help you narrow down your choices and pick the most suitable candidate for the job.
Claims Adjusters usually need a Bachelor’s degree in finance, insurance, or a related field.
Independent Claims Adjusters are often required to obtain a state license or certification.
Public Claims Adjusters, i.e. Claims Adjusters who work for insurance companies, don’t need an individual license because they work under the company’s license.
Claims Adjusters earn between $22,500 and $71,500 per year.
Their median annual salary is around $51,618.
Hourly wages range from $11 to $34.
The median hourly pay is around $25.
Percentile | 10% | 25% | 50% (Median) |
75% | 90% |
Hourly Wage | $11 | $20 | $25 | $29 | $34 |
Annual Wage | $22,500 | $41,000 | $51,618 | $60,500 | $71,500 |
Claims Adjusters frequently collaborate with Cost Estimators and Cost Analysts to determine the appropriate amount of money that should be paid to a client.
They also collaborate with witnesses, engineers, doctors, architects, investigators, and lawyers to gather necessary information and understand the background of the situation.
The most common types of Claims Adjusters are:
Claims Adjusters typically work in various types of insurance companies, but they can also work in state and federal government, and for other insurance-related activities.
Claims Adjusters typically earn between $22,500 and $71,500 per year.
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