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Claims Adjuster Interview Questions

Claims Adjuster Interview Questions

Thursday, August 18th, 2022

Claims Adjuster Interview Questions

The Best Claims Adjuster Interview Questions

If you want to hire a Claims Adjuster, having well-prepared Claims Adjuster Interview Questions is essential for finding a suitable applicant.

What is a Claims Adjuster?

A Claims Adjuster is a professional who reviews and processes insurance claims.

Claims Adjusters often have a High School Diploma, employers do prefer an undergraduate degree in business administration or a related field.

They should have prior work experience in the insurance-related fields.

What does a Claims Adjuster do?

The duties of a claims adjuster can vary depending on the company they work for, but often times their job is to review insurance claims and determine if the policyholder is eligible for coverage and how much they should receive in compensation.

They may also be responsible for negotiating settlements with claimants and helping to resolve disputes.

Claims adjusters must have strong communication and negotiating skills in order to be successful in their role.

They work with both the policyholder and the insurance company to come to a resolution.

Claims Adjusters use their knowledge of the insurance industry, investigating skills, and negotiation techniques to settle claims quickly and efficiently.

Claims Adjuster Interview Questions

Some good Claims Adjuster Interview Questions to ask include:

  • Tell me about a time when you had to investigate a claim.
  • Describe a situation where you had to give critical feedback to a claimant.
  • How would you calculate damages for an automobile accident?
  • What do you think are the most common fraudulent claims?
  • What is your experience with the claims process?
  • Tell me about a time when you had to dispute a claim.
  • What are some of the red flags that indicate a fraudulent claim?
  • Tell me about a time when you had to manage a difficult claim.
  • How do you handle claimants who are unhappy with the outcome of their claim?
  • What do you think are the most important skills for a Claims Adjuster?

Accounting Specialist Interview Questrions

Why is it important to prepare when interviewing a job applicant?

When interviewing a Claims Adjuster applicant, it is important to prepare because you will want to assess the applicant’s skills and knowledge related to the position.

You may ask questions about the applicants’ experience handling claims, their understanding of insurance policies, and their ability to resolve disputes.

Claims Adjusters play an important role in the insurance industry, and it is vital to hire a qualified individual for the job.

By being prepared, you can get a better idea of whether the applicant is a good fit for the job.

Claims Adjuster Candidate Scorecard



Educational Background

Does the candidate have the appropriate educational qualifications or training for this position?

Prior Work Experience

Has the candidate acquired the necessary skills or qualifications through past work experiences?


Does the candidate have the technical skills necessary for this position?

Problem Solving Abilities

Has the candidate demonstrated critical problem-solving skills?


Did the candidate demonstrate team building and communication skills?

Would hiring this candidate steer your organization in the right direction?

Directional Fit

Is this a step forward or backward in this candidate's career?

Download Scorecard Template