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Personal shoppers are people who are exclusively assigned to customers to help them have the best shopping experience possible and find just what they need. They assist their clients through calls, email, or in-person with deliveries, shopping orders, or requests and returns of purchased goods. They typically work in-store departments or warehouses, however, they can also work as freelancers and at specialty boutique stores.
When interviewing candidates try to look for personal shoppers who are well-organized and have outstanding customer service skills. Avoid candidates who lack confidence and are not creative or imaginative.
Why it’s important
A personal shopper communicates with clients, customers, colleagues, and managers daily. It is important to be an active listener, have a friendly demeanor, and understand your clients’ needs. Ask customers about what they like, if they feel they’re comfortable, and feel free to compliment them and encourage them to shake things up sometimes.
Creativity and Imagination
To be a good personal shopper, you should have some sense of style and be open to being imaginative and creative. The more you learn about your customers the more creative you should be. Some customers, however, don’t like change and know what they want, so be sure to get a good understanding of what your customers like to help them choose the best items possible.
Personal shoppers should be up-to-date with fashion trends and have some background knowledge about fashion. If a customer can reference something or explain what they want, you should be able to identify the item or find just what they need.
Confidence is key to being a successful personal shopper. If your customers see that you are sure of an item and can present it in the right manner they will most likely buy it. You should feel passionate about what you are selling and know who to sell it to.
Some store departments can be very large and require a lot of tidying up. Make sure to be well-organized and know where all items are placed, this will help you to move fast and find just what you are looking for, for your customers.
We are currently looking for a creative and responsible personal shopper to join our store department. In this position, you will offer advice on special offerings, items of clothing, and process purchase orders as well as prepare deliveries. You will also be expected to keep track of inventory and collaborate with the store department to ensure on-time delivery. You should demonstrate great customer service skills and excellent communication skills.
To be a successful personal shopper means you are energetic and have a friendly demeanor. Our ideal candidate is someone who has previous retail experience and can resolve customer issues on time.
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Picking out the right candidates can be difficult. We’ve created a list of sample interview questions for Personal Shopper that will make this process easier for you. We also have this ultimate list of interview questions if you feel you need more recommendations.
Technical Skills and Knowledge
To become a personal shopper there is no formal education needed, however, employers prefer that you have some educational background, either a high school diploma or a bachelor’s degree in marketing or fashion. You should be up to date with all the latest trends and know what your clients like.
The salary of a personal shopper varies based on the previous job experience and education as well as the location (state/city) of the office or company they are employed in. A personal shopper can earn between $34,612 and $66,443 per year. The hourly wages go from $17 to $32. The median annual salary is $48,358, while the median hourly wage is $23.
Although both positions entail a lot of the same duties and responsibilities, a personal shopper is someone who has assigned customers to them who is responsible for giving them an exclusive one-on-one shopping experience. A retail salesperson handles all customers who walk into the store whereas a personal shopper only has selected customers and can dedicate their time to them exclusively.
The job outlook for personal shoppers is expected to increase by 4% from 2020 to 2030, according to the Bureau Of Labour Statistics. This is a normal and steady increase.
Technically, you don’t need any previous experience, you can learn everything you need to know through on-the-job training. However, employers usually give this position to someone who has had previous retail experience.
Yes, you can advance to store manager or department manager. People who work in retail usually advance to higher positions over time if they remain in the same retail company and have an undergraduate education.