It is vital to create the right job description when you plan to hire people for your hotel’s front desk operations. You will find it easier to post the job description by using the comprehensive template here. You can change qualifications, duties, and other requirements to suit your specific needs. You will achieve better and faster results using VIVAHR software to post the job descriptions to various hiring websites.
Hotel front desk agents are the first point of contact for guests and must come across as efficient, capable, pleasant, and helpful. It is a given that hotel front desk clerks need to be presentable, well-groomed, have impeccable manners, and address all customer queries in the best way possible. Typically, front desk staff handle telephone and online bookings, welcome guests on arrival, see their needs and assist in other areas such as travel, sight-seeing, food, etc.
The front desk clerk’s job is vital for the hotel’s brand image and business growth. Hire the right person by making use of this template.
Why it’s important
Strong communication and comprehension
Front desk personnel will interact with guests and must know how to be brief, persuasive, understand the needs of clients and convince where needed
Front desk staff should be competent enough to handle IP PBX, internet, website bookings, and audio-video chat, depending on which channel a customer chooses to initiate transactions
Customers may express themselves in different ways, and it is for the front desk staff to understand what a customer needs.
Though not necessary, it helps if front desk staff have multi-lingual capabilities to handle international customers.
Front desk personnel should be able to think fast and resolve issues.
We are looking for a competent hotel front desk clerk to handle customer services. Candidates with a proven track record of performance are welcome to apply. Experience in a similar position is an absolute must. You must be familiar with hotel bookings, travel, catering, and related services to provide comprehensive services depending on what a customer may request.
As a hotel front desk clerk, it is your primary responsibility to handle telephone, online, and in-person bookings. You will welcome guests when they check-in, arrange for their settling in, inquire about their needs and prove helpful as much as possible to convey the best impression. You must be pleasant, personable, well-groomed, and must possess excellent communication skills. We like candidates to be balanced, courteous, and remaining unflappable in the face of provocation.
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Once you post this template on the hiring websites, you may face difficulties selecting just one candidate. Therefore, we composed the following interview questions to help you decide on a perfect applicant for your hotel front desk clerk position.
Technical skills and knowledge
Candidates for hotel front desk jobs need not be highly qualified. A minimum high school diploma or GED is sufficient. Multilingual capability is a plus. Expect the candidate to possess excellent oral and written communication skills and to be able to think out of the box. It is also important for a candidate to have a pleasant tone of voice, intonation, and pitch. Though strictly speaking, this is not a qualification; you will want personnel operating the front desk to appear well-groomed, impeccably dressed, presentable, and pleasant.
Salary for hotel front desk clerks ranges between $20,000 and $38,000. The average salary is about $28,000. However, the pay will depend on the experience and skills of the hotel front desk candidate as well as the hotel’s size and location.
Is the job of the hotel front desk clerk the same as that of hotel receptionists?
Not exactly. A receptionist may only answer calls and may be limited to handling general queries. The front desk clerks do more by way of bookings, attending to guests, responding to questions, and handling issues. However, distinctions could be blurred in smaller hotels.
Is the job of the hotel front desk clerk demanding and strenuous?
It depends on the size of the hotel and traffic. Still, you may expect to keep busy and on be on your toes throughout your working shift.
Is the hotel front desk clerk’s job considered a vital one for the hotel?
It is vital that first impressions are lasting impressions, and guests may take away a positive impression if they get exemplary service from front desk personnel.
Is there a high rate of turnover of hotel front desk clerks?
There is no denying that employee turnover is relatively high in the hotel industry, averaging about 73% compared to 10-15% in other industry segments.
Can people working in hotel front desk clerk jobs be promoted to higher positions?
That will depend on their qualifications, experience, and willingness to learn more and, to a great extent, on the management policies of the hotel.
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