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Hotel Front Desk Clerk Job Description Template
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Hotel Front Desk Clerk Job Description Template

Job Description Template

Hotel Front Desk Clerk Description Template

June 15, 2021

Hotel Front Desk Clerk Job Description Template

It is vital to create the right job description when you plan to hire people for your hotel’s front desk operations. You will find it easier to post the job description by using our Free Hotel Front Desk Clerk Job Description Template.

You can change qualifications, duties, and other requirements to suit your specific needs. You will achieve better and faster results using VIVAHR software to post job descriptions to various hiring websites.

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What is a Hotel Front Desk Clerk?

Hotel front desk personnel are the first point of contact for guests and must come across as efficient, capable, pleasant, and helpful.

It is a given that hotel front desk personnel need to be presentable, well-groomed, have impeccable manners, and address all customer queries in the best way possible.

Typically, front desk staff handle telephone and online bookings, welcome guests on arrival, see their needs, and assist in other areas such as travel, sightseeing, food, etc.

The front desk job is vital for the hotel’s brand image and business growth. Hire the right person by making use of this template.

Related Job Titles for Hotel Front Desk Clerk

The Top Hotel Front Desk Clerk Skills

Skill Why it's important
Strong Communication and Comprehension

Front desk personnel will interact with guests and must know how to be brief, and persuasive, understand the needs of clients, and convince where needed,
IT and Internet

Front desk staff should be competent enough to handle IP PBX, internet, website bookings, and audio-video chat, depending on which channel a customer chooses to initiate transactions.
Good Listener

Customers may express themselves in different ways, and it is for the front desk staff to understand what a customer needs.
Multilingual Capability

Though not necessary, it helps if front desk staff have multilingual capabilities to handle international customers.
Quick Thinker

Front desk personnel should be able to think fast and resolve issues.

Hotel Front Desk Clerk Job Description Template (Free)

We are looking for a friendly and professional Hotel Front Desk Clerk to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring a positive and welcoming experience. Your responsibilities will include checking guests in and out, managing reservations, and addressing any inquiries or issues that arise during their stay.

In this role, you will work closely with other hotel staff to maintain high standards of service and hospitality. If you have excellent communication skills, a keen attention to detail, and a passion for customer service, we would love to have you on our team.

Hotel Front Desk Clerk Duties & Responsibilities:

  • Manage front desk operations, such as handling telephone and online queries.
  • Manage hotel bookings.
  • Handle registration, check-in, and check-out.
  • Inform potential guests about tariffs, services, and amenities and present an attractive picture.
  • Manage billings, payments, and credit card operations.
  • Respond to guests and provide information and services as may be needed about travel, local sightseeing, transport, flights, and local customs.
  • Collaborate with housekeeping staff to ensure rooms are kept scrupulously clean and tidy to the highest possible standards.
  • Offer additional services to clients.
  • Manage group bookings as well as VIP clients.
  • Maintain records of guests, bookings, payments.
  • Tackle problems efficiently and affably.

Hotel Front Desk Clerk Requirements:

  • Pleasant personality, well-groomed, polished, and cultured in speech and actions.
  • Minimum High School diploma or GED.
  • Excellent communication skills.
  • Multi-lingual capabilities are an additional plus.
  • Prompt, responsive, helpful attitude.
  • Patient, understanding, and attentive to guests.
  • Sharp enough to identify clients who may be problematic or with special needs.
  • Timely and punctual.

Accounting Specialist Interview Questrions

Sample Interview Questions for a Hotel Front Desk Clerk

Once you post this template on the hiring websites, you may face difficulties selecting just one candidate.

Therefore, we composed the following interview questions to help you decide on a perfect applicant for your hotel front desk clerk position.

Personal
  1. What would be your priorities when you are at your desk, and how well do you manage a high-pressure work environment?
  2. Did you face a situation when you could not resolve client issues, and what were your feelings?
  3. Can you make decisions independently without referring to your supervisor all the time?
Human Resources
  1. Are you comfortable collaborating with service personnel, housekeeping staff, maintenance people, and seniors?
  2. Which hotel are you currently employed in, and what are the reasons for leaving?
  3. How do you maintain professional relations with management?
  4. Can you tell us precisely what makes you fit for this job?
Management
  1. Have you ever had serious issues or disagreements with management during your career?
  2. Do you believe in blindly following orders from the top?
  3. If you were put in charge of a team, how would you handle it?
Technical Skills and Knowledge
  1. Are you familiar with IT solutions used in hotels, VoIP technologies, audio-video chat, IP PBX, available communication systems, and databases?
  2. Do you have basic knowledge about technical issues that may need attention to plumbing, electricity, and handling any appliances used in guest rooms?
  3. Do you have professional IT-related certification, or did you learn to handle software while on the job?
  4. Do you have knowledge of how air ticketing, travel, holidays, restaurants, and entertainment industries work so that you can offer insightful and informed guidance to guests?

What are the Educational Requirements for a Hotel Front Desk Clerk?

A minimum high school diploma or GED is sufficient.

Multilingual capability is a plus. Expect the candidate to possess excellent oral and written communication skills and to be able to think out of the box.

How Much to Pay a Hotel Front Desk Clerk when Hiring

Hotel Front Desk Clerks earn between $18,950 and $36,580 per year.

Their median annual salary is $25,490.

Hourly rates go from $9.11 to $17.59.

The median hourly rate is $12.26.

Percentile 10% 25% 50%
(Median)		 75% 90%
Hourly Wage $10 $11 $13 $15 $18
Annual Wage $18,950 $21,690 $25,490 $30,330 $36,580

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Frequently Asked Questions about Hotel Front Desk Clerk

 

What are the primary responsibilities of a Hotel Front Desk Clerk?

A Hotel Front Desk Clerk is responsible for greeting guests, managing check-ins and check-outs, handling reservations, answering guest inquiries, and resolving any issues that may arise during a guest’s stay.

What qualifications and skills are essential for a Hotel Front Desk Clerk?

Essential qualifications include a high school diploma or equivalent, with previous experience in customer service or the hospitality industry preferred.

Key skills include excellent communication, strong organizational abilities, attention to detail, and proficiency with hotel management software.

How does a Hotel Front Desk Clerk contribute to guest satisfaction?

A Hotel Front Desk Clerk ensures guest satisfaction by providing a friendly and efficient check-in and check-out process, addressing guest concerns promptly, offering information about hotel amenities and local attractions, and ensuring a welcoming and helpful atmosphere.

What should be included in a job description for a Hotel Front Desk Clerk?

A job description should outline duties such as managing reservations, processing check-ins and check-outs, handling guest inquiries and complaints, and coordinating with housekeeping and maintenance staff.

It should also list required qualifications, like customer service experience, communication skills, and familiarity with hotel management systems.

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