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Valet Job Description Template

Job Description Template

Valet Job Description Template

January 4, 2023

Valet Job Description Template

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What is a Valet?

Valets are professionals who mainly work in luxury hotels and high-end establishments where they welcome and greet guests upon their arrival.

Valets offer guests their services which include parking, retrieving, and maintaining their vehicles and assisting with their luggage and heavy objects.

They are responsible for ensuring the security and safety of guests’ vehicles, properly labeling and preserving keys, and inspecting vehicles for damage.

Valets also collect necessary information from guests, such as insurance, vehicle number, and room number.

Related Job Titles for Valet

The Top Valet Skills

Skill Why it's important
Customer Service Immaculate customer service is a foundation for a successful Valet. These professionals must be attentive, kind, and friendly when interacting with guests since their behavior can enhance their performance and earnings. Valets with great customer service skills make guests feel welcomed and pleasant when they arrive at the sight.
Attention To Detail What makes Valets relevant for this job is attention to detail. They must notice and respond to even the slightest changes and adjustments when it comes to vehicles. This skill is essential for Valets because it allows them to properly care for vehicles and return them to owners well-maintained and damage-free.
Communication and Active Listening Communication helps Valets establish trusty relationships with guests, answer any questions they may have, and provide excellent customer service. Active listening is also an important part of communication and customer service because it allows Valets to take instructions from guests regarding their vehicles and receive any additional information.
Organization Effective organization helps Valets stay on track with their responsibilities and don’t lose focus. It may be helpful for Valets to develop their own organizational system to keep track of vehicles, keys, and necessary information. It will help them save time and demonstrate their productivity.
Safety Awareness From the moment Valets take the guests’ keys, they are fully responsible for the safety and security of their vehicles. That is why Valets must always be on alert for potential hazards and damages while the vehicle is parked. Following safety standards, rules, and regulations is crucial for keeping things in order.

Valet Job Description Template (Free)

Our hotel is hiring a pleasant Valet to join our staff. You will be responsible for welcoming guests upon their arrival, opening and closing car doors, unloading their luggage, and collecting car keys and necessary information. You will safely and duly park the guests’ vehicles in the hotel parking lot, provide basic maintenance and cleaning if needed, and return vehicles and keys to guests when they leave.

Additionally, you will ensure the safety and security of vehicles and inspect them for any damage before returning them to guests. In order to properly care for vehicles, you should collect all the necessary information, such as insurance or special requests from guests. Your goal will be to provide amazing customer service by answering questions from guests and providing assistance.

To be successful as a Valet, you should have outstanding customer service, communication, attention to detail, active listening, and organizational skills.

Valet Duties & Responsibilities:

  • Welcome and greet guests in from of a hotel or other high-end establishment
  • Assist guests with opening and closing vehicle doors
  • Unload the guests’ luggage from vehicles and assist with heavy objects
  • Safely park vehicles in the hotel parking lot and retrieve them upon request
  • Inspect vehicles for possible damage and collect insurance information in case of an accident
  • Perform basic maintenance on vehicles, such as oil change or cleaning
  • Collect necessary information from guests, such as vehicle number, room number, special requests, etc
  • Ensure the safety and security of vehicles at all times
  • Collect and label keys and return them to guests when they leave
  • Answer questions and provide information about hotel amenities, tourist attractions, restaurants, shops, etc
  • Announce prices for valet services and accept payments
  • File paperwork regarding vehicles and daily transactions
  • Adhere to hotel safety standards, rules, and regulations

Valet Requirements:

  • High school diploma/GED
  • Prior working experience as a Valet or another customer service position
  • Valid driver’s license and clean driving record
  • Experience driving and parking different types of vehicles
  • Extraordinary customer service skills
  • Active listening skills and attentive communication
  • Attention to detail
  • Organization and multitasking
  • Neat appearance

Accounting Specialist Interview Questrions

Sample Interview Questions for a Valet

Once you gather up all the received applications, you can use these sample interview questions for Valet.

  1. Could you name some of your strengths and weaknesses?
  2. How old were you when you received your driver’s license?
  3. What activities do you enjoy when you are not working?
Human Resources
  1. What is your previous working experience?
  2. What qualities do you possess that make you suitable for a Valet?
  3. Why do you want to work in our hotel in particular?
  1. Do you have experience driving and maintaining luxury vehicles?
  2. How would you assure a guest that his vehicle is properly parked and secured?
  3. How do you remain organized and focused?
Technical Skills and Knowledge
  1. How well do you know general hospitality rules and regulations?
  2. What would you do if you noticed damage on a parked vehicle?
  3. What is your experience with the basic maintenance of vehicles?

What are the Educational Requirements for a Valet?

Valets are usually required to have a high school diploma or a GED for this position.

Prospective candidates can enroll in a post-secondary program in Valet Management from an accredited community college.

These programs typically last a year and involve courses in valet management, valet operations, valet controls, etc.

Once they get hired, Valets typically receive on-the-job training from hotel supervisors or managers.

They learn about specific hotel standards and regulations and ways how to interact with guests and resolve complaints.

How Much to Pay a Valet when Hiring

Valets earn between $11,500 and $35,000 annually.

Their median annual salary is $25,458.

Hourly rates range from $5 to $17.

The median hourly rate is $12.

Percentile 10% 25% 50%
75% 90%
Hourly Wage $5 $10 $12 $15 $17
Annual Wage $11,500 $21,000 $25,458 $31,000 $35,000

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Frequently Asked Questions about Valet


What do Valets do?

Valets are professionals who work in hotels to welcome guests, assist them with luggage, and park and secure their vehicles during their stay.

They collect necessary insurance and vehicle information, perform basic maintenance and cleaning, inspect and secure vehicles from damage, and provide any additional assistance to guests.

Where do Valets work?

Valets are typically hired by luxury hotels, restaurants, business complexes, and other high-end establishments.

Who do Valets work with?

Valets collaborate with other hotel staff members, such as hotel front desk agents, concierges, etc.

What are the essential skills for Valets?

Valets must possess extraordinary customer service, communication, active listening, attention to detail, and organizational skills.

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