Live Demo Get Started

Hotel Front Desk Clerk Interview Questions

Tuesday, July 20th, 2021

The Best Interviews Questions to Ask a Hotel Front Desk ClerkHotel Front Desk Clerk checking a couple in

It’s not easy to find the perfect candidate for a job. However, interviewers have an obligation to their employer brand. They should be ready during interviews with candidates from different backgrounds to make sure they are hiring only those who would bring something new and fresh into this environment.

Interviewing is one of many important duties that an interviewer takes on when searching for potential employees; it can’t just get thrown together without proper preparation like so much else does these days! A company needs someone qualified enough with the right skillset or background to take up its mantle as soon as possible before problems start cropping up again because everyone has had too long a break between jobs (or worse yet, no work whatsoever).

Interview Questions For Hotel Front Desk Clerk

Here is a set of interview questions to get you started when interviewing a Hotel Front Desk Clerk

Personal

  1. What would be your priorities when you are at your desk, and how well do you manage a high-pressure work environment?
  2. Did you face a situation when you could not resolve client issues, and what were your feelings?
  3. Can you make decisions independently without referring to your supervisor all the time?

Human Resources

  1. Are you comfortable collaborating with service personnel, housekeeping staff, maintenance people, and seniors?
  2. Which hotel are you currently employed in, and what are the reasons for leaving?
  3. How do you maintain professional relations with management?
  4. Can you tell us precisely what makes you fit for this job?

Management

  1. Have you ever had serious issues or disagreements with management during your career?
  2. Do you believe in blindly following orders from the top?
  3. If you were put in charge of a team, how would you handle it?

Technical skills and knowledge

  1. Are you familiar with IT solutions used in hotels, VoIP technologies, audio-video chat, IP PBX, available communication systems, and databases?
  2. Do you have basic knowledge about technical issues that may need attention to plumbing, electricity, and handling any appliances used in guest rooms?
  3. Do you have professional IT-related certification, or did you learn to handle software while on the job?
  4. Do you know how air ticketing, travel, holidays, restaurants, and entertainment industries work so that you can offer insightful and informed guidance to guests?
Joshua F.
Redline Electric & Solar

"The best recruiting platform on the market! VIVAHR allowed us to create a dashboard and applicant experience like no other!!"

Get more applicants from the Best Job Boards

Post for free to 50+ job boards
Unlimited Job Postings
Unlimited Applicants

Hotel Front Desk Clerk Candidate Scorecard

Score 

Notes

Educational Background 

Does the candidate have the appropriate educational qualificationsor training for this position?

Prior Work Experience

Has the candidate acquired necessary skills or qualificationsthrough past work experiences?

Qualifications/Experience

Does the candidate have the technical skills necessary for this position?

Problem Solving Abilities

Has the candidate demostrated critical problem solving skills?

Communication

Did the candidate demostrate team building and communication skills.

Would hiring this candidate steer your organization in the right direction?

Directional Fit

Is this a step forwared or backward in this candidate's career?

Download Scorecard Template

Hotel Front Desk Clerk Job Description

Take a look at what key requirements, duties, responsibilities, and skills should be part of your Hotel Front Desk Clerk job description.

Stay up to date

Sign up for VIVAHR's weekly email for hiring essentials.