Do you need a fun, outgoing person to help you with customer service? To help you find the best candidate, we have created a Candidate Job Description. This can serve as an example of what to include in your job description for Customer Service and why. Included are examples of qualifications needed for this position as well as how they may be used. The goal is to create a guide for companies that want to hire candidates.
You can save time during the hiring process with this template. In addition, it might be useful for attracting qualified candidates. To have a more efficient hiring process, use VIVAHR’s recruiting software. Our applicant tracking system will help you manage candidates and hire just the right employee.
A customer service associate deals with client complaints in order to preserve positive customer connections with a company. They work directly with consumers to listen to their issues, solve problems, and propose products and services that are tailored to their specific requirements. A proactive customer care representative would anticipate inquiries from customers and familiarize themselves with them.
Why it’s important
Persuasive Speaking Skills
Persuasion has long been seen as a crucial sales ability, but it can also be quite useful in customer service. Have a pleasant attitude, and provide persuasive arguments that result in conversions.
Empathy is the capacity to comprehend and sympathize with another person's feelings and viewpoints. What makes empathy such a valuable service skill? Consider this: 70% of purchasing decisions are dependent on how a consumer thinks they are being handled.
Your days are never the same when you deal directly with the public. People are not all alike. Did you know that depending on where they are and what they're doing, 60% of consumers alter how they contact you? That means you'll be getting calls, emails, social media messages, and maybe even in person.
Ability To Use Positive Language
Use positive language to steer the discourse in a good direction. Concentrate on the solution. Customers should be thanked for their patience, understanding, and valued loyalty.
Many unsatisfied customer encounters may be traced back to mumbling, losing attention, or utilizing confusing language. Your agents can be the most compassionate, professional, and upbeat individuals in the industry, but they must also be able to interact effectively with consumers.
We’re seeking a pleasant, outgoing customer service representative that can help our customers with product questions quickly and efficiently. By addressing customer problems and product difficulties, as well as communicating in a professional and friendly manner, the customer service associate will play an important role in client retention.
You’ll use your multitasking abilities to listen to and chat with clients while also navigating computers and typing call documentation. You’ll be able to quickly acquire the confidence and trust of your customers. To be successful in this job, you must be able to retain a thorough understanding of goods and services as well as be an excellent communicator. Detail-oriented candidates are the best candidates.
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Here is a list of sample interview questions you can use when interviewing a customer service associate.
Technical Skills and Knowledge
A high school diploma or the equivalent is required for customer service associate employment. Customer service representatives may be expected to utilize CRM software to track customer interactions and data, produce automated marketing and customer support communications, and manage vendor connections. They will also be required to attend monthly training sessions to remain up to date on industry best practices and business rules. This dynamic position necessitates strong interpersonal skills and the ability to communicate with clients positively.
As of June 28, 2021, the average hourly salary for a Customer Service Representative I in the United States was $17; however, the range usually ranges between $15 and $19. Each year, you’ll receive a $2,000 cash incentive and a $6,725 commission.
It’s important for any company to have excellent customer service, and that’s where these specialists come in. As one of their main daily tasks, they answer phone calls from customers looking to make orders or inquire about products. Customer service associates also track down the information by talking with other departments, and they often provide feedback to management about how the company is doing.
The most important requirement is speaking clearly over the telephone or in-person with customers who may be upset or frustrated. Customer service associates need to have excellent communication skills so that they can get the information they need.
In customer service, it’s important to have excellent communication skills to get the information you need. Customer service associates answer phone calls from customers looking to make orders or inquire about products and track down the information by talking with other departments. They also provide feedback to management about how the company is doing.
One requirement for the job can speak clearly over the telephone or in person with customers who may be upset or frustrated.
A customer service associate is a person who helps customers over the phone or in person, while a call center representative works with many people at once. Many companies have both positions because these are two different types of careers that can help achieve success and keep everyone satisfied.
What’s your favorite part about working for this company?
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