Call center customer service representatives are responsible for handling customer calls and assisting them with inquiries, complaints, and problems. They use their knowledge to speak with customers about the company’s products and services, understand clients’ needs, and find solutions to their problems. Thus, call center customer service representatives need to have strong interpersonal and communication skills. They should also have experience using computers and a passion for helping others to be successful in the job.
If you want to hire a reliable call center customer service representative, you need a good job description template to attract the most qualified applicants. Because these individuals are always in direct contact with customers of your company, they should be able to speak for your brand in the best possible manner. To find suitable candidates for the position, you can use our free Call Center Customer Service Representative Job Description Template. In it, you will find all the important duties and requirements for the position and some extra room to add specific demands and benefits of your company. For an effortless and 100 percent successful hiring process, you can also use our VIVAHR software.
We are looking for a professional call center customer representative to speak with our customers and maintain our positive reputation. In this role, you will answer customers’ questions, handle complaints, and troubleshoot problems with our products and services. To be successful in this job position, you need to have strong interpersonal and management skills, as you will be handling a high volume of inbound and outbound calls. You should also be detailed-oriented, efficient, polite, and adaptable.
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Now that you have a job description template to attract suitable candidates, you could use sample interview questions for call center customer service representatives. These will help you manage your applicants and pick a perfect individual for the job.
Call center customer service representatives should have a high school diploma or equivalent education and on-the-job training. They should also have outstanding interpersonal and communication skills and experience using computers.
Based on the job and the experience, the range will vary quite a bit. According to the Bureau of Labor Statistics, the median income for call center customer service representatives in 2019 was $16.69 per hour or $34,710 per year. Compensation and pay can vary based on your local city and state.