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Service Manager Job Description Template

Thursday, December 3rd, 2020

The first step toward hiring a qualified service manager is creating an adequate and informative job description to attract the right applicants. To help you with the process, we created a Service Manager Job Description Template with all the necessary information, from duties and responsibilities to requirements. You can also add your extra demands to the template and customize it to fit your company’s needs. In the end, we recommend using VIVAHR software to post the template on various hiring websites and get results as quickly as it gets. 

A service manager usually takes over the communication with customers and clients regarding the company’s services and products, whether in verbal or written form. The role may include overseeing the entire customer service team as well. A service manager handles customers’ complaints and queries but also ensures productive work in the whole department. He or she is responsible for taking, sorting, and resolving all kinds of issues and making sure the customers and clients are satisfied with its performance. 

As a company’s representative, a service manager has a great responsibility and many important duties. Therefore, you want to hire the right person to handle such tasks, and our free Service Manager Job Description template will help you with that.

Related Job Titles for Service Manager

Service Manager Job Description Template (Free)

We are looking for a detail-oriented service manager to get in charge of our service department and handle customer service interactions and reports. Our ideal candidate will have a strong knowledge of the industry standards and practices and its products and services, representing it to clients and customers in the best possible way and developing long-lasting relationships. 

As a service manager, you will have a great responsibility to keep the department running efficiently. Therefore, we would like to have someone with strong organizational and interpersonal skills, someone who can develop and maintain strong relationships with clients and customers and fit in the team.

Service Manager Duties & Responsibilities:

  • Managing service team members to meet the company’s goals, including delegating and directing tasks, monitoring the progress of projects, and resolving potential issues in the department
  • Recruit, train, and motivate team members to work with greater efficiency and ensure they feel comfortable in the working environment
  • Handling complaints and concerns of clients and customers and creating long-lasting professional relationships
  • Assisting with administrative tasks that can include creating and managing invoices, taking orders, and handling inventory
  • Maintaining a professional voice and manner at all times to represent the company properly.
  • Developing service procedures, policies, and standards and coming up with new ideas for improving customer service goals and missions
  • Maintaining strong connections with manufacturers, dealers, and sales representatives. 
  • Monitoring, analyzing, and reporting the department’s results
  • Keeping track of the industry regulations, restrictions, and laws, ensuring that the company complies with all of them and follows innovations and trends

Service Manager Requirements:

  • Bachelor’s degree in business, administration, or related field
  • Previous experience in sales and management 
  • Knowledge of customer service software, databases, and tools
  • Deep understanding of the industry and all the laws and regulations 
  • Excellent communication, leadership, and problem-solving skills
  • Ability to work under pressure and handle stressful and demanding situations
  • Creative thinker and dynamic leader
Joshua F.
Redline Electric & Solar

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Sample Interview Questions For Service Manager

Once you post this template on the hiring websites, you may face difficulties selecting just one candidate. We composed the following questions to help you decide on a perfect applicant for the position. 

What are the Educational Requirements For Service Managers?

The minimum required education for a service manager is a high school diploma or GED. However, most employers require a Bachelor’s degree in business or service management and previous experience in the sales and management field.

How Much To Pay Service Managers When Hiring

Based on the job and the experience, the range will vary quite a bit. According to the Bureau of Labor Statistics, Service Managers’ median income in 2019 was $46.61 per hour or $96,940 a year. The job market for Service Managers over the next ten years looks to grow by 6%.

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