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Assistant Store Manager Job Description Template

Job Description Template

Assistant Store Manager Job Description Template

July 21, 2022

Assistant Store Manager Job Description Template

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If you are currently looking for an Assistant Store Manager to hire, we got you! Use this FREE Assistant Store Manager Job Description Template to attract desirable candidates for this position.

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What is an Assistant Store Manager?

Assistant Store Managers work directly with Store Managers and assist them with daily business activities and operations, including human resources, customer service, and merchandising.

They are also responsible for supervising and evaluating employee performance, communicating with customers, and maintaining a high level of customer satisfaction.

These employees are also responsible for monitoring sales goals and objectives, developing and implementing strategies to increase sales and attract customers, and ensuring stores are always sufficiently stocked, well-maintained, and safe.

Related Job Titles for Assistant Store Manager

The Top Assistant Store Manager Skills

Skill Why it's important
Customer Service Primarily, Assistant Store Managers must understand the importance of customer service in the sales business. Not only do they have to demonstrate amazing customer service skills when engaging with customers for various reasons, but they also sometimes have to highlight to other employees how essential it is.
Problem-Solving Assistant Store Managers are professionals who must have exceptional communication skills. They interact and communicate with a wide range of people throughout the day, including customers, other employees, managers, suppliers, etc. Verbal communication is needed for every individual Assistant Store Manager encounters during the day.
Organization A good organization plays a big role in Assistant Store Managers’ working day. They are mostly preoccupied with plenty of duties and in order to keep up with their schedule and complete every task, their organization and time management must be top-notch.
Leadership Leadership is another crucial skill for Assistant Store Managers. They may not be the primary leaders of the company, but they should be able to recognize the potential in employees, motivate and encourage them, and provide constructive criticism and support if necessary.

Assistant Store Manager Job Description Template (Free)

Our sales department is looking for an Assistant Store Manager to hire. You will be working directly with the Store Manager on planning, developing, and implementing strategies to increase sales and attract customers. Furthermore, you will be assisting in daily business operations, including human resources, customer service, and merchandising. You will supervise and evaluate employee performance, interview and train new team members, and ensure sales goals and objectives are met.

As an Assistant Store Manager, your main goal is to ensure activities in stores are performed smoothly and professionally. Customer satisfaction and resolving customer problems and complaints should be your number one rule. In order to excel in this position, you should also have amazing communication, organization, leadership, and problem-solving skills.

Assistant Store Manager Duties & Responsibilities:

  • Assist Store Manager in business operations, human resources, customer service, and merchandising
  • Assist in planning, developing, and implementing strategies to increase sales and attract customers
  • Coordinate and supervise customer service operations (sales, payments, refunds, orders)
  • Track the progress of weekly, monthly, and annual objectives and goals
  • Supervise and evaluate employee performance and conduct additional training if necessary
  • Interview, train, and support new team members
  • Monitor sales, budgets, resources, and inventory
  • Collect feedback and handle customer issues and complaints
  • Ensure store policies and procedures are followed
  • Write and maintain customer reports and recommend actions for improvement
  • Provide assistance to customers and answer questions
  • Answer phone calls and respond to e-mails
  • Maintain schedules and shifts
  • Ensure stores are sufficiently stocked, properly maintained, clean, and safe
  • Maintain an attractive and visually appealing store environment
  • Formulate and maintain a high level of customer satisfaction

Assistant Store Manager Requirements:

  • High school diploma or GED
  • An Associate’s degree in merchandising or business management is an advantage
  • Previous working experience in retail or other customer-oriented environments
  • Understanding of business and management principles and procedures
  • Proficiency with MS Office
  • Excellent communication and leadership skills
  • Organization and time management
  • Problem-solving
  • Leadership and motivation
  • Customer service-oriented

Accounting Specialist Interview Questrions

Sample Interview Questions for an Assistant Store Manager

Once you gather up all the received applications, you can use these sample interview questions for Assistant Store Manager. These questions may help you narrow your choices and choose the most qualified applicant for the job.

Personal
  1. What would you say about yourself in a few sentences?
  2. What or who motivates you the most in life?
  3. Do you have any long-term goals?
Human Resources
  1. Why do you enjoy working in sales and retail?
  2. What distinguishes you from other Assistant Manager candidates?
  3. Do you use any of our products and what do you think of them?
Management
  1. Have you ever had to make an important decision before checking with the manager? How did it turn out in the end?
  2. How would you motivate an underperforming employee?
  3. How do you handle rude and complaining customers?
Technical Skills and Knowledge
  1. How do you track inventory and ensure that store is always stocked?
  2. Have you ever applied a sales strategy that turned out to be very successful?
  3. Have you ever missed achieving a goal? How did you compensate for that?

What are the Educational Requirements for an Assistant Store Manager?

Assistant Store Managers typically have a high school diploma or GED.

Some candidates may obtain an Associate’s degree in business management or merchandise.

Candidates usually acquire experience and training in similar retail positions, such as junior staff members or Store Associates.

They typically need around 3-5 years of experience before advancing to senior positions.

How Much To Pay an Assistant Store Manager When Hiring

Assistant Store Managers earn between $19,000 and $50,000 per year.

Their median annual salary is around $36,046.

Hourly wages range from $9 to $24.

The median hourly pay is $17.

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly Wage $9 $14 $17 $19 $24
Annual Wage $19,000 $28,500 $36,046 $40,500 $50,000

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Frequently Asked Questions about an Assistant Store Manager

 

Who do Assistant Store Managers work with?

Assistant Store Managers mainly work with Store Managers and Coordinators on performing daily operations and activities in stores.

They also collaborate with Store Associates and other junior staff.

What are the necessary skills for Assistant Store Managers?

Necessary skills that make successful Assistant Store Managers are communication, leadership, organization, problem-solving, and customer service.

How much do Assistant Store Managers earn annually?

The average annual salary for Assistant Store Managers is around $36,046.

How much does it take for someone to become an Assistant Store Manager?

Individuals typically need between 3 to 5 years of retail and customer service experience. During that time, they gain the necessary skills and knowledge for the managerial position.

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