Sales Associate Job Description Template

Free job description for Sales Associate position

March 7, 2019

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Below you will find a free Sales Associate job description template to help you list out the responsibilities and requirements for a Sales Associate in your workplace.  If you have not done so, follow the simple steps on how to write a good job description we have covered to help you get the best applicants for your COO position.

Sales Associate Job Overview

Our company is looking for a motivated, dynamic Sales Associate who will perform all steps of the sales process.  We need someone who will find leads with our company’s help, nurture those leads, go for the sale, and close. We are looking for someone who enjoys speaking and meeting with people.  Our team is energetic and accustomed to a fast-paced sales style, so it’s important that the right candidate can keep up and thrive in this atmosphere.

When hiring for a Sales Associate, you may want to look for how they react to different personalities or situations.  You do not want to hire someone who will act negatively to a customer when pushed or treated unfairly.  You need someone who will remain friendly and respectful in those situations.  You need a person who can perform under pressure, as sales can be a high pressure environment.  How do they feel about working for commission?  Be clear about your performance expectations.  If the candidate is hesitant about reaching certain benchmarks, you may need someone more confident.

Sales Associate Job Description Template

Job Summary

An ideal Sales Associate is someone who enjoys talking with people in person and over the phone.  They are knowledgeable about the company’s product and are able to fit the client/customer to the product.  The associate will shine a light on the best features of the company and show the value of the product to the customer.  They will present a sale opportunity to the client/customer, close the sale, and bring revenue into the company.

The qualities we’re looking for are someone who is friendly, outgoing, and easy to talk to.  Excellent listening and speaking skills are important.  The ability to work under pressure is also an integral part of this job.

Job Duties and Responsibilities

  • Assist customers in finding what they are looking for and determining which product best suits their needs
  • Continually develop and improve customer service skills
  • Learn and be knowledgeable about the company’s products and give customer’s honest feedback on store merchandise
  • Work with co-workers to optimize customer satisfaction
  • Create valuable and trusting relationships with customers
  • Cross sell products
  • Handle sales transactions
  • Keep all products well stocked
  • Attend and engage in team meetings
  • Focus on customer satisfaction
  • Find leads and actively seek out customers

Job Requirements and Skills

  • Two or more years of sales experience
  • Friendly and professional demeanor
  • Fluency in English
  • Minimum of a high school degree; BS in Marketing or similar degree preferred
  • Physical ability to stand and walk for extended periods of time
  • Understanding of fundamental sales principles and methods
  • Ability to work under pressure
  • Ability to resolve conflict in a timely manner

What does a Sales Associate do?

Depending on the environment, a sales associate’s role will vary.  In a retail environment, the sales associate is the public face of the company.  They maintain the appearance of the product and environment. They keep track of inventory and restock product when needed.  They actively seek out customers and present product to them and strive to help the customer with their needs. In an office environment, a sales associate will actively find leads and reach out to potential customers.  After contacting customers, the associate will use listening and probing skills to determine the right product fit for the customer. Closing the sale and guiding the customer through the point of sale is an important step.  Through all of these steps, the sales associate is to be absolutely customer focused to ensure satisfaction.

Interview Questions for a Sales Associate Candidate

Tell me about your previous career experience

Why do you think you would be a good fit for this role?

How do you feel about working in a fast-paced environment?

When is a situation when you’ve been under high pressure?  How did you feel about it?

Tell me about any sales experience you have

What sales methods do you enjoy using?

What attracts you to this company?

What types of personalities do you work well with?  Not work well with?

Do you have a preferred method of approaching customers?  What is it?

Do you have experience with keeping track of inventory?

What motivates you inside and outside of the workplace?A

What is one of the toughest situations you’ve handled professionally?  How did you handle it?

Sample of Sales Associate Job Titles

Sales Associate

Sales Representative

Sales Consultant

Direct Salesperson


Sales Clerk

Sales Professional

Account Associate

Account Consultant

Account Executive

Account Representative

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