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Mortgage Loan Officer Job Description Template

Job Description Template

Mortgage Loan Officer Description Template

September 7, 2021

Mortgage Loan Officer Job Description

Writing a good job description that will attract candidates can be hard and very demanding. This is why we decided to make this process as easy as possible for you. Our Free Mortgage Loan Officer Job Description Template has everything you need, from duties and responsibilities to the skills one needs to be a successful Mortgage Loan Officer.

With our applicant tracking system, you can use this Mortgage Loan Officer Job Description Template to attract qualified candidates, hire the employees you see fit, and save a lot of time.

Feel free to add whatever duties and other responsibilities you think are necessary for this job description and post them to job posting sites.

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What is a Mortgage Loan Officer?

Mortgage loan officers are also known as mortgage officers, they are in charge of processing and receiving mortgage applications.

They work with clients and underwriters to determine the best loan options. Their job is to ensure the client’s application runs smoothly and in a timely manner.

When interviewing mortgage loan officers, try to look for candidates who have great knowledge of mortgage lending rules and regulations, as well as excellent decision-making skills.

Related Job Titles for Mortgage Loan Officer

The Top Mortgage Loan Officer Skills

Skill Why it's important
Analytical Skills

Critical thinking is very important when you’re a mortgage loan officer. The same goes for decision-making, your decision can affect a client's application or can reflect on your career as a loan officer. 

All figures should be documented, so you should have a good understanding of how to ensure everything is correct in the application and create a good loan plan for your client. Focus on the details and critical thinking.

Interpersonal Skills

You should be able to understand your client’s needs and be a good listener. Your job is to advise your clients and try to figure out what their best options for a loan are. Sometimes clients might be frustrated, it is your job to be compassionate and caring in this process.

Managerial Skills

Because mortgage officers are in charge of many things it is crucial they know how to manage those tasks. They are in charge of many client files with confidential information, they must maintain relationships with clients and fill out loan applications. To do these skills it is good to have a great understanding of time management.

Computer Skills

To be a mortgage loan officer, you must be proficient in mortgage software such as LOD or CRM. It is good to have these computer skills as they will help you work faster and more efficiently.

Sales Skills

This position is all about giving the best offer to clients and sometimes the clients won’t like their options. It is your job to persuade them to take the best option. The same goes for persuading finance people and making them go through with accepting the loan for your client. It is all about finding the best options for both sides. Good sales and negotiating skills will help you be successful in this position.

Mortgage Loan Officer Job Description Template (Free)

We are currently looking for someone who has strong decision-making skills as well as excellent time management to fill our position as a Mortgage Loan Officer. In this position, you will be responsible for interviewing clients and helping them figure out what the best mortgage option is for them. You will also be in charge of preparing applications and sending them. You should be able to identify any kind of risk in the process of applying.

To be a successful mortgage loan officer, you should demonstrate great sales skills and top-notch knowledge of all the mortgage lending regulations. Ensuring quick turnaround should be your priority, and building good relationships with clients should come effortlessly. Our ideal candidate is someone with previous work experience who holds a bachelor’s degree in finance.

Mortgage Loan Officer Duties & Responsibilities:

  • Letting management know what applications were denied, received, or approved
  • Following and ensuring all loan regulations and privacy laws are followed
  • Increasing the number of loans by working with real estate agents
  • Making sure confidential information such as income or expenditure is received for the application
  • Interviewing new and old clients and assisting them with their applications
  • Collaborating with underwriters to determine whether a loan should be approved
  • Assessing and overviewing new mortgage applications
  • Identifying risks that can lead to problems on the mortgage loan
  • Preparing applications and contracts for loans

Mortgage Loan Officer Requirements:

  • High school degree/GED or a bachelor’s in finance
  • Superb decision-making skills
  • Great attention to detail
  • Excelling verbal and written skills
  • Mathematical and analytical skills
  • Proficiency in financial software such as LOD and CRM
  • In-depth knowledge of baking services regulations

Accounting Specialist Interview Questrions

Sample Interview Questions for a Mortgage Loan Officer

When you pick out the candidates you would like to interview, feel free to use these sample interview questions, and if you feel like these aren’t enough, check out our ultimate list of interview questions.

  1. Why did you want to become a mortgage loan officer?
  2. Where do you see yourself in 5 years?
  3. What would you say are some of your traits?
Human Resources
  1. Have you ever had an issue with someone you were working with?
  2. How do you operate within a team?
  3. What would you do if your colleague advised you not to offer a loan to a client?
  1. How do you manage complex applications?
  2. Why would you say confidentiality is a big deal?
  3. How do you make sure there is a fast turnaround on the applications?
Technical Skills and Knowledge
  1. What is all the information you need from a client to determine if they can receive a loan?
  2. What are some of the next steps for a client whose loan is accepted?
  3. How long have you been working as a mortgage loan officer?

What are the Educational Requirements for a Mortgage Loan Officer?

You don’t necessarily need a bachelor’s degree, however, most mortgage loan officers do have one.

A high school degree or GED is required, but do continue to a bachelor’s degree in finance or business.

Some employers take on candidates who have previous experience of hands-on banking or sales experience. After acquiring your bachelor’s you must get a license to become a qualified mortgage loan officer.

To do this, you must pass the Nationwide Multistate Licensing System & Registry (NMLS) exam and submit a background credit check.

How Much to Pay a Mortgage Loan Officer when Hiring

Mortgage Loan Officers can earn between $14 and $30 per hour.

Their median annual salary is $44,646, meaning $21 per hour.

The wages can depend on the employment place, educational history, and prior expertise.

Percentile 10% 25% 50%
75% 90%
Hourly Wage $14 $18 $21 $26 $30
Annual Wage $29,070 $36,493 $44,646 $54,316 $63,119

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Frequently Asked Questions about Mortgage Loan Officer


What qualifications are essential for a Mortgage Loan Officer role?

Mortgage Loan Officers typically need a bachelor’s degree in finance, economics, or a related field. Strong financial acumen, excellent communication skills, and attention to detail are crucial.

Additionally, most jurisdictions require licensing, which involves passing an exam and completing continuing education courses.

What experience should a successful Mortgage Loan Officer possess?

Successful Mortgage Loan Officers often have prior experience in sales, banking, or financial services. Experience in mortgage lending or a related field is highly desirable.

Demonstrated success in meeting sales targets, building client relationships, and navigating the mortgage application process is advantageous.

What key responsibilities does a Mortgage Loan Officer have?

Mortgage Loan Officers are responsible for assisting clients with their mortgage needs, including providing information on loan products, guiding clients through the application process, and assessing their financial situations to determine loan eligibility.

They also evaluate loan applications, collect necessary documentation, and work closely with underwriters to secure loan approvals.

How important is customer service in the role of a Mortgage Loan Officer?

Customer service is paramount for Mortgage Loan Officers, as they interact directly with clients throughout the loan process. Building rapport, understanding client’s needs, and providing clear, timely communication are critical to ensuring a positive experience for borrowers.

Exceptional customer service skills can lead to client satisfaction, repeat business, and referrals, ultimately contributing to the success of the mortgage lending institution.

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