Resources

Of all ways to win customers, customer service is the most crucial tool in the arsenal. It’s essential for retaining customers and ultimately extracting more value from them. Giving customers outstanding service sends a message that your brand is trustworthy, reliable, and knowledgeable about your products and services. It also builds loyalty by ensuring that customers come back to you again and again.

If you have an employee who is constantly doing something wrong, you will likely have to write them up at some point. While this can be a bit scary, it doesn’t have to be. You can follow some simple guidelines when writing the report and make sure that it is done by your company’s established policies and procedures. Here are some tips for creating a well-written employee discipline report that will be effective and easy to read.

With a written ethical code, a company or other organization articulates its values, principles, and standards of behavior. These codes guide the decisions of management, employees, and others who act for the organization.

A big reason why certain companies perform better than others is linked to their company culture. People that feel like they are an active part of their group will certainly have a better working performance. As a result, the entire company will be more successful and filled with motivated and high-performing employees.

Company culture begins with the hiring process of every employee for a business. From the content presented in a job description, a business provides a glance into what the company culture resembles when someone becomes an employee. Company culture is found in the form of which job posting site a business facilitates to discover their ideal employee. Even in the process of using an applicant tracking system to find businesses next hire, the organization and the candidate experience express largely towards company culture. The hiring and retention process has a major impact on company culture and a company’s ability to endure productivity through hard times. 

It can’t be said enough, this year of 2020 and COVID-19 has been a time of hardship, uncontrollable change, and high-stress levels. As the effects of COVID-19 have impacted not only people in their personal lives, it has had a major influence on businesses normal operations procedures. Companies everywhere are having to change many of their day-to-day activities and how they interact with customers and other employees. Change in any form has a hard time being well-received among many people. The aspects of COVID-19 definitely have shown to be one of the most challenging changes to expect. Aware of these COVID-19 changes, many business owners and managers are working actively to find ways to keep the company morale up during these difficult times. What some companies are discovering to help maintain positivity and support employee performance is impressive to consider for any business working remotely. 

  Company culture is viewed by Gen Xers and Baby Boomers as Ping Pong, free food, bean bag chairs and a bunch of lazy Millennials complaining about work. Well, hate to break it to you, but company culture is something much deeper to Millennials. The Phrase company culture has been quite the buzzword in 2019 […]

You’re probably reading this because you are a small business owner who has recently grown and part of that growth is adding a few software solutions to save you some time and money.  If I’m right, this is the perfect post for you.  We will be reviewing the best free payroll software solutions in 2019 […]

  Simon Sinek, author of Start With Why, said, “Customers will never love a company until the employees love it first.” Like Sinek, smart companies understand the importance of culture in all aspects of an organization. Dissatisfaction and discontent tend to be contagious. While some companies survive without a focus on culture, they will have […]