Resources

Of all ways to win customers, customer service is the most crucial tool in the arsenal. It’s essential for retaining customers and ultimately extracting more value from them. Giving customers outstanding service sends a message that your brand is trustworthy, reliable, and knowledgeable about your products and services. It also builds loyalty by ensuring that customers come back to you again and again.

It’s important to develop a manager’s skills to lead your team effectively and successfully. You can improve these skills by implementing regular check-ins, clear communication, building rapport with others, etc. These soft skills will help make or break your business because they shape how we create our culture at work!

  Company culture is viewed by Gen Xers and Baby Boomers as Ping Pong, free food, bean bag chairs and a bunch of lazy Millennials complaining about work. Well, hate to break it to you, but company culture is something much deeper to Millennials. The Phrase company culture has been quite the buzzword in 2019 […]

The sharing of salary or benefit information amongst employees can be tricky. Sometimes the company sees potential in a new hire that may not be obvious to others, resulting in a better than expected pay rate or salary package. Other employees might see this as an insult or a challenge to their own value. This […]

The biggest technology icon is Steve Jobs. There are many failures and successes we can learn from Steve. Here is a list of the biggest lessons learned.

The Increasing Problem of High Turnover The workforce demographic is undergoing a big shift. Millennials are flooding the workforce, and are predicted to make up 75% of the workforce by 2025. But millennials have different values from the previous generations. According to the Future Workplace “Multiple Generations @ Work” survey, millennials expect to stay in a job for fewer than […]

Struggling with employee engagement? You are not alone. In 2012, Gallup found that only 13% of employees across the world are truly engaged in their work, and this lack of engagement costs companies billions of dollars every year. The question of how to make employees engage is commonly discussed in management meetings in all sectors. And it’s […]

Performance management is a challenge for most companies. Ideally, each employee would perform to his or her highest possible level every day. However, in reality the company must protect itself from employees who would abuse a free and unmonitored performance system. But, rigid performance management styles are falling out of fashion in favor of more […]

Aligning your culture around feedback can have a big impact with A-Players. You’ll hear examples and strategies to create a culture of feedback that will ultimately help boost employee morale and bring your company culture to life. By creating a culture of feedback you will open the doors of communication on all levels of employment […]