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Bank Teller Job Description Template

Job Description Template

Bank Teller Description Template

July 2, 2021

Bank Teller Job Description

One of the first and most essential steps towards hiring a qualified bank teller is creating a suitable instructive job description to attract the right applicants. To make this easier for you, we created a Free Bank Teller Job Description Template with all the necessary information, from duties and responsibilities to requirements.

You can also add your extra demands to the template and customize it to fit your company’s needs.

We would recommend using VIVAHR software to post the template on various hiring websites to get the best results as quickly as possible.

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What is a Bank Teller?

A Bank Teller is a frontline employee at a bank who handles various financial transactions for customers.

They are responsible for processing deposits and withdrawals, cashing checks, accepting loan payments, issuing cashier’s checks and money orders, and assisting customers with account-related inquiries.

Bank Tellers also play a critical role in maintaining accurate records, ensuring compliance with banking regulations, and providing exceptional customer service.

They often serve as the first point of contact for customers and represent the bank’s values and commitment to customer care.

Related Job Titles for Bank Teller

The Top Bank Teller Skills

Skill Why it's important
Attention to Detail

Attention to detail is crucial for Bank Tellers to ensure the accuracy of financial transactions, maintain proper account records, and prevent errors or fraud. This skill helps avoid costly mistakes and maintains customer trust.

Customer Service Skills

Exceptional customer service skills are essential for Bank Tellers, as they frequently interact with customers. Providing friendly, efficient, and professional service enhances customer satisfaction, fosters loyalty, and positively represents the bank.

Basic Math Skills

Strong basic math skills are necessary for Bank Tellers to handle cash transactions, balance tills, and perform accurate calculations. This ensures transactions are processed correctly and efficiently, minimizing discrepancies.

Communication Skills

Effective communication skills are important for Bank Tellers to clearly explain banking products and services, assist with customer inquiries, and handle any issues that may arise. Good communication fosters clear understanding and positive customer interactions.

Problem-Solving Skills

Problem-solving skills enable Bank Tellers to address and resolve customer issues or discrepancies promptly and effectively. Being able to think on their feet and find solutions enhances the customer experience and ensures smooth banking operations.

Bank Teller Job Description Template (Free)

We are looking for a Bank Teller to assist our clients in completing their daily transactions, including withdrawals, deposits, transfers, and handling customer service interactions and reports. Our ideal candidate should have strong communication skills to promote our bank’s services and create a positive experience for all clients. This position is open for people seeking jobs with a high school diploma, GED, or equivalent.

As a bank teller, your responsibilities will include handling savings, traveler’s checks, and recording transactions. Therefore, we would like to have strong ethics and attention to detail to develop and maintain strong relationships with clients.

Bank Teller Duties & Responsibilities:

  • Exchanging currency
  • Handling deposits, cash withdrawals, transfers, and loan payments
  • Responsibly handling confidential information
  • Reporting and storing transactions of clients
  • Being on time and precise with tasks
  • Packaging money
  • Assisting with opening bank accounts as well as closing them
  • Referring clients of the bank to loan officers or a personal representative
  • Storing data on the computer and making sure everything is in order
  • Following bank’s policies and regulations

Bank Teller Requirements:

  • High school diploma (or bachelor’s degree)
  • Excellent written and verbal communication skills
  • Previous experience with handling cash
  • Must pass a credit check
  • Good customer service skills
  • Attention to detail and accuracy
  • Knowledge of computer software

Accounting Specialist Interview Questrions

Sample Interview Questions for a Bank Teller

Once you gather all the received applications, you can use these sample interview questions for a Bank Teller.

  1. What would you say is your best quality for this position?
  2. How would you describe your typical work method?
  3. Where do you see your professional career being in five years?
Human Resources
  1. What would you bring to the company?
  2. What would you do if an employee violated the bank’s policies?
  1. Would you say you’re punctual and good at time management?
  2. How would you handle an unpleasant client?
  3. Would you say you are well organized?
  4. Are you comfortable handling large sums of money?
Technical Skills and Knowledge
  1. Why do you think customer experience is crucial for bank tellers?
  2. Are you comfortable and quick with learning a new software service?
  3. Would you say you can recognize a fraudulent check?
  4. Would you say you can identify counterfeit money?

What are the Educational Requirements for a Bank Teller?


High School Diploma or Equivalent

A high school diploma or equivalent (such as a GED) is the fundamental educational requirement for becoming a Bank Teller. It ensures that candidates possess essential skills in math, communication, and problem-solving, which are necessary for performing teller duties effectively.

On-the-Job Training

Most banks provide comprehensive on-the-job training for new tellers. This training covers bank policies, procedures, customer service techniques, and the use of banking software. It equips new hires with the specific knowledge and skills needed to perform their job accurately and efficiently.

Basic Math and Computer Skills

Proficiency in basic math is crucial for handling cash transactions and balancing the cash drawer accurately. Additionally, familiarity with computers and banking software is essential for processing transactions, managing customer accounts, and ensuring smooth operational workflows.

How Much to Pay a Bank Teller when Hiring

Bank teller salaries depend on the country or state, previous work experience, and the type of bank. In some cases, banks offer commissions for employees who bring in new accounts.

Bank Teller income can vary somewhere between $23,040 and $45,500 a year, which means hourly between $12 and $22.

Percentile 10% 25% 50%
75% 90%
Hourly Wage $12 $15 $17 $19 $22
Annual Wage $23,040 $32,000 $36,351 $40,000 $45,500

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Frequently Asked Questions about Bank Teller


What qualifications are required for a Bank Teller position?

Qualifications typically include a high school diploma or equivalent, basic math and computer skills, and successful completion of on-the-job training provided by the bank.

Previous customer service experience is preferred, but not always required.

What are the primary responsibilities of a Bank Teller?

Primary responsibilities include processing deposits and withdrawals, cashing checks, accepting loan payments, issuing cashier’s checks and money orders, balancing cash drawers, and providing excellent customer service by addressing inquiries and resolving issues.

How important are customer service skills for a Bank Teller?

Customer service skills are crucial for Bank Tellers, as they interact directly with customers daily.

Providing friendly, efficient, and professional service enhances customer satisfaction, fosters loyalty, and positively represents the bank.

What kind of training do new Bank Tellers receive?

New Bank Tellers receive on-the-job training that covers bank policies, procedures, customer service techniques, and the use of banking software.

Training helps them understand their responsibilities and perform their duties accurately and efficiently.

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