Is it time for hiring a new employee? If your answer is yes, you know what to do. The best way to attract valuable candidates and engage with them during the process is through a detailed and comprehensive job description template. We are providing you with this FREE Veterinary Receptionist Job Description Template which incorporates all relevant information that you should know. Feel free to customize it so that it matches your requirements and criteria.
In the business world, it is extremely important to keep track of your data and ensure that your job opportunities reach the targeted candidates. With our VIVAHR Software, all of that is easily accessible and achievable. Check it out and make the right choice!
Veterinary Receptionists work at the front desk of veterinary clinics and hospitals. They greet, welcome, and check in customers and their pets, and notify the technician about their arrival. They also prepare, maintain, update, and file patients’ charts and records, issue invoices for services, and process credit card and cash payments.
Veterinary Receptionists perform other administrative tasks, such as answering phone calls, emails, and scheduling appointments, consultations, and surgical procedures. They prescribe medications and explain their use if needed, monitor the availability of items for sale, and assist with the purchase of pet supplies such as food, supplements, and grooming equipment.
In the end, they ensure that customers and their pets feel comfortable. They clean the waiting room and the front desk area and make sure that they are safe and organized.
Why it’s important
Understanding and Communication
A Veterinary Receptionist is the first person that a customer encounters in the clinic. The Receptionist’s job is to understand and sympathize with customers who may be worried about their pets and make them feel calm and comfortable. They should learn how to achieve that by talking to customers respectively and engagingly.
Veterinary Receptionists perform numerous tasks during the day, including scheduling, planning, filing, etc. Great organizational skills are required because Veterinary Receptionists need to ensure that all operations and actions run smoothly in the clinic and that there is no room for error.
Collaboration is a crucial skill for Veterinary Receptionists. They work closely with vet assistants, veterinarians, and other staff members. This skill means having the ability to work as part of a team, solve problems together and execute tasks with the help of colleagues.
In the context of this job position, having great customer service skills means providing a pleasant and comfortable experience for customers and their pets. Customer service entails listening to the customer’s demands and observations, offering any kind of assistance, and providing valuable information and tips for pet care.
Knowledge of Animal Behavior
Even though Veterinary Receptionists don’t encounter pets as much as the vet or vet assistant, they still need to have a basic knowledge of animal behavior and body language. In the case of any aggressive behavior, they should be able to predict it and react appropriately.
We are looking for a compassionate and organized Veterinary Receptionist who will join our pet care team. You will work at the front desk greeting, welcoming, and checking in the customers with their pets. Your other duties and tasks include answering the phone and emails, scheduling appointments and consultations, processing payments, and maintaining and updating patients’ records. You will also monitor the availability of items for sale, and answer customers’ questions and concerns.
Our preferable Veterinary Receptionist should have amazing customer service and communication skills. While communicating with customers, answering their questions, and assisting them with their medication and supply purchase, you need to show that you can be trusted and maintain a professional and engaging relationship. An exceptional Veterinary Receptionist should also be understanding, well-organized, and a team player.
"The best recruiting platform on the market! VIVAHR allowed us to create a dashboard and applicant experience like no other!!"
Post for free to 50+ job boards
Unlimited Job Postings
Once you gather up all the received applications, you can use these sample interview questions for Veterinary Receptionist. These sample interview questions can help you narrow down your choices and pick the most suitable candidate for the job.
Technical Skills and Knowledge
In general, a High school diploma or GED is sufficient to meet employers’ educational requirements. Although some candidates have a degree in the animal-related field, the degree is not decisive in this case.
On the other hand, candidates should have at least some background working with animals, or performing basic administrative tasks. Most clinics and hospitals would conduct practical training so that candidates could become familiar with standard procedures, rules, and management software.
Veterinary Receptionists typically earn from $17,000 to $33,000 per year. Their median annual salary is $26,736. Hourly wages go from $8 to $16. The median hourly pay is approximately $13.
As it may be obvious from their job title, Veterinary Receptionists can work in private veterinary offices, veterinary clinics, or veterinary hospitals.
Veterinary Receptionists typically earn between $17,000 and $33,500 annually, while their hourly wages go from $8,17 to $16,11.
There is no formal educational requirement for a Veterinary Receptionist, except for a High school diploma or GED. Some candidates may have a degree in an animal-related field, which is considered an advantage.
Regardless of educational level, a Veterinary Receptionist needs to have a certain set of skills to be successful: customer service, communication, empathy, organization, teamwork, and knowledge of animal behavior and body language.
Other animal-related job titles are veterinary assistant, veterinarian, veterinary technician, zoo veterinarian, veterinary surgeon, etc.