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Veterinary Receptionist Job Description Template

Tuesday, March 29th, 2022

Veterinary Receptionist Job Description Template

Is it time for hiring a new employee? If your answer is yes, you know what to do. The best way to attract valuable candidates and engage with them during the process is through a detailed and comprehensive job description template. We are providing you with this FREE Veterinary Receptionist Job Description Template which incorporates all relevant information that you should know. Feel free to customize it so that it matches your requirements and criteria.

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What is a Veterinary Receptionist?

Veterinary Receptionists work at the front desk of veterinary clinics and hospitals. They greet, welcome, and check in customers and their pets, and notify the technician about their arrival. They also prepare, maintain, update, and file patients’ charts and records, issue invoices for services, and process credit card and cash payments.

Veterinary Receptionists perform other administrative tasks, such as answering phone calls, emails, and scheduling appointments, consultations, and surgical procedures. They prescribe medications and explain their use if needed, monitor the availability of items for sale, and assist with the purchase of pet supplies such as food, supplements, and grooming equipment.

In the end, they ensure that customers and their pets feel comfortable. They clean the waiting room and the front desk area and make sure that they are safe and organized.

Related Job Titles for Veterinary Receptionist

The Top Veterinary Receptionist Skills

Skill

Why it’s important

Understanding and Communication

A Veterinary Receptionist is the first person that a customer encounters in the clinic. The Receptionist’s job is to understand and sympathize with customers who may be worried about their pets and make them feel calm and comfortable. They should learn how to achieve that by talking to customers respectively and engagingly.

Organization

Veterinary Receptionists perform numerous tasks during the day, including scheduling, planning, filing, etc. Great organizational skills are required because Veterinary Receptionists need to ensure that all operations and actions run smoothly in the clinic and that there is no room for error.

Collaboration

Collaboration is a crucial skill for Veterinary Receptionists. They work closely with vet assistants, veterinarians, and other staff members. This skill means having the ability to work as part of a team, solve problems together and execute tasks with the help of colleagues.

Customer Service

In the context of this job position, having great customer service skills means providing a pleasant and comfortable experience for customers and their pets. Customer service entails listening to the customer’s demands and observations, offering any kind of assistance, and providing valuable information and tips for pet care.

Knowledge of Animal Behavior

Even though Veterinary Receptionists don’t encounter pets as much as the vet or vet assistant, they still need to have a basic knowledge of animal behavior and body language. In the case of any aggressive behavior, they should be able to predict it and react appropriately.

Veterinary Receptionist Job Description Template (Free)

We are looking for a compassionate and organized Veterinary Receptionist who will join our pet care team. You will work at the front desk greeting, welcoming, and checking in the customers with their pets. Your other duties and tasks include answering the phone and emails, scheduling appointments and consultations, processing payments, and maintaining and updating patients’ records. You will also monitor the availability of items for sale, and answer customers’ questions and concerns.

Our preferable Veterinary Receptionist should have amazing customer service and communication skills. While communicating with customers, answering their questions, and assisting them with their medication and supply purchase, you need to show that you can be trusted and maintain a professional and engaging relationship. An exceptional Veterinary Receptionist should also be understanding, well-organized, and a team player.

Veterinary Receptionist Duties & Responsibilities:

  • Greet and welcome customers and their pets into the vet clinic or hospital
  • Check in the customers
  • Inform the veterinarian about the arrival of patients
  • Maintain, update, and file patients’ charts and records
  • Answer phone calls and emails
  • Schedule appointments, consultations, and surgical procedures
  • Receive and process payments
  • Issue invoices for services
  • Prescribe medications and explain their use if needed
  • Monitor the availability of items and supplies for sale
  • Answer the customers’ questions and concerns
  • Assist with purchase of pet food, supplements, and grooming equipment
  • Ensure that customers and their pets are seated comfortably in the waiting room
  • Maintain the waiting room and front desk area clean and organized

Veterinary Receptionist Requirements:

  • High school diploma/GED
  • Veterinary technician certification preferred
  • Strong knowledge of veterinary procedures, medication, and terminology
  • Desirable previous experience as a Veterinary Receptionist or similar role
  • Compassion and understanding
  • Exceptional customer service and communication skills
  • Organizational skills
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Redline Electric & Solar

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Sample Interview Questions For Veterinary Receptionist

Once you gather up all the received applications, you can use these sample interview questions for Veterinary Receptionist. These sample interview questions can help you narrow down your choices and pick the most suitable candidate for the job.

Personal 

  1. Could you tell us more about yourself?
  2. Do you have a pet?
  3. What do you enjoy doing outside of work?

Human Resources

  1. Why did you decide to pursue a career in animal care?
  2. Why do you assume you are the perfect candidate for this position?
  3. How would you contribute to our facility?

Management

  1. How do you stay focused and organized in the workplace?
  2. How do you maintain professionalism with customers and colleagues?
  3. How often did you have to multitask in your previous jobs? How do you feel about it?

Technical Skills and Knowledge

  1. What do you believe is your greatest professional success so far?
  2. How would you appease and calm down worried and upset pet owners?
  3. What would you do if you had to face an aggressive or nervous animal?

 

What are the Educational Requirements For a Veterinary Receptionist?

In general, a High school diploma or GED is sufficient to meet employers’ educational requirements. Although some candidates have a degree in the animal-related field, the degree is not decisive in this case.

On the other hand, candidates should have at least some background working with animals, or performing basic administrative tasks. Most clinics and hospitals would conduct practical training so that candidates could become familiar with standard procedures, rules, and management software.

How Much To Pay a Veterinary Receptionist When Hiring

Veterinary Receptionists typically earn from $17,000 to $33,000 per year. Their median annual salary is $26,736. Hourly wages go from $8 to $16. The median hourly pay is approximately $13.

Percentile

10%

25%

50% (Median)

75%

90%

Hourly Wage

$8

$11

$13

$14

$16

Annual Wage

$17,000

$23,000

$26,736

$29,500

$33,000

Frequently asked questions about a Veterinary Receptionist

 

Where do Veterinary Receptionists work?

As it may be obvious from their job title, Veterinary Receptionists can work in private veterinary offices, veterinary clinics, or veterinary hospitals.

How much do Veterinary Receptionists earn?

Veterinary Receptionists typically earn between $17,000 and $33,500 annually, while their hourly wages go from $8,17 to $16,11.

What are the basic requirements and qualifications for a Veterinary Receptionist?

There is no formal educational requirement for a Veterinary Receptionist, except for a High school diploma or GED. Some candidates may have a degree in an animal-related field, which is considered an advantage.

Regardless of educational level, a Veterinary Receptionist needs to have a certain set of skills to be successful: customer service, communication, empathy, organization, teamwork, and knowledge of animal behavior and body language.

What are other job titles related to the Veterinary Receptionist?

Other animal-related job titles are veterinary assistant, veterinarian, veterinary technician, zoo veterinarian, veterinary surgeon, etc.

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