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Engagement Manager Job Description Template

Job Description Template

Engagement Manager Job Description Template

January 25, 2023

Engagement Manager Job Description Template

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What is an Engagement Manager?

Engagement Managers hold a crucial role in a variety of companies for building and maintaining lasting relationships with clients.

They collaborate with clients to identify their business needs and assist them in planning and executing business projects through a wide range of services.

Engagement Managers also work with sales teams to develop new business opportunities and promote the company’s products and services to clients.

Additionally, they assist clients during their projects, track their progress, and provide advice or suggestions.

Their main goal is to ensure projects and delivered successfully and efficiently and that clients’ needs and objectives are met.

Related Job Titles for Engagement Manager

The Top Engagement Manager Skills

Skill Why it's important
Relationship Building The ability to establish and sustain professional relationships and trust with clients is fundamental for Engagement Managers. Once Engagement Managers master this skill, they will be able to ask proper questions, understand clients’ needs, and provide adequate assistance that will ensure success for both parties.
Project Management Project Management represents a huge segment of Engagement Managers’ jobs. This skill is essential because they help clients plan and execute projects and campaigns to meet business goals. Project management helps them choose appropriate team members, resources, and timeframes that lead to the success of the project.
Analytical Analytical skills are important for Engagement Managers since they use them to evaluate various business metrics, data, and financial records. They can also use analytical skills when studying client feedback and project proposals to determine the best course of action.
Communication Communication is another crucial skill for Engagement Managers which is closely related to relationship building. Effective communication helps Engagement Managers express their ideas when it comes to various projects and campaigns, provide instructions and explanations to their team members, and collaborate with clients and stakeholders.
Problem-Solving Engagement Managers with strong problem-solving skills can address and resolve various issues that may arise during projects or campaigns. They use problem-solving to deal with client complaints and issues, employee conflicts, or challenges in the workplace. The ability to solve problems effectively will maintain a positive and productive working atmosphere.

Engagement Manager Job Description Template (Free)

Our company is looking for an experienced Engagement Manager to join our team. As our Engagement Manager, your primary job will be to establish and nurture positive relationships and trust with our clients. You will help clients plan and execute projects and strategic campaigns for their businesses, track the progress of projects and campaigns to ensure efficiency and conduct research to implement new strategic plans for engagement.

You will be responsible for analyzing and evaluating data to measure the effectiveness and success of engagement campaigns and projects and implementing changes and modifications to improve project performance. You will also handle clients’ accounts, resolve issues and concerns, and ensure projects and campaigns adhere to the company’s policies.

You should the ability to build and maintain strong and professional relationships with clients, as well as excellent problem-solving, project management, communication, and analytical skills.

Engagement Manager Duties & Responsibilities:

  • Establish and maintain positive and trustworthy relationships with clients to manage all phases of their engagement
  • Develop a strategic plan for clients’ projects by evaluating their business needs and opportunities
  • Assist clients with implementing and planning projects effectively
  • Collaborate with sales teams to upsell products and services to clients
  • Track the progress of clients’ projects and provide assistance and suggestions as needed
  • Manage campaigns to increase brand awareness and sustain loyalty among clients
  • Act as a main point of contact between the company and its clients
  • Conduct research to come up with effective strategic plans for engagement
  • Analyze and evaluate data to measure the effectiveness and success of engagement strategies and campaigns
  • Ensure the contract terms adhere to the company’s policies and standards
  • Tend to and resolve clients’ issues, complaints, and concerns in a timely manner
  • Create and execute solutions based on clients’ needs
  • Handle and maintain clients’ accounts and ensure appropriate delivery of clients’ requests
  • Write reports on project performance and manage clients’ invoices and bills

Engagement Manager Requirements:

  • Bachelor’s degree in business management, business administration, marketing, economics, or a related field
  • Previous working experience in project management, sales, customer service, or marketing
  • Applicable knowledge of Microsoft Office and customer relationship management (CRM)
  • Valid project management certification is an advantage (e.g. PMP, CAPM)
  • Outstanding relationship-building and communication skills
  • Effective problem-solving
  • Extensive research and analytical skills

Accounting Specialist Interview Questrions

Sample Interview Questions for an Engagement Manager

Once you gather up all the received applications, you can use these sample interview questions for Engagement Manager.

  1. What do you consider your biggest personality traits?
  2. Where do you find motivation in life?
  3. What was your ideal career when you were younger?
Human Resources
  1. Is there a particular reason you decided to leave your current job?
  2. Where did you hear about this open position?
  3. Do you have a preferred salary range for this position?
  1. Could you briefly describe your communication style?
  2. How do you ensure meeting tight project deadlines?
  3. What is your process for defining a client’s business needs and objectives?
Technical Skills and Knowledge
  1. How do you typically handle a client who has constant complaints about your project plans?
  2. What is your experience with data analysis and success evaluation?
  3. What do you consider the most effective engagement techniques in the business?

What are the Educational Requirements for an Engagement Manager?

Engagement Managers are required to have a Bachelor’s degree in business management, business administration, marketing, economics, or a similar field.

Some employers look for candidates with a Master’s degree in business administration for their business.

Since project management is a crucial aspect of this career, several certification options can prove candidates’ knowledge of this skill.

Some of the relevant certifications are Project Management Professional (PMP), Certified Associate in Project Management (CAPM), and Certified ScrumMaster (CSM).

How Much to Pay an Engagement Manager when Hiring

Engagement Managers earn between $35,000 and $168,000 per year.

The median annual salary is $110,355.

Hourly rates range from $18 to $81.

The median hourly rate is $53.

Percentile 10% 25% 50%
75% 90%
Hourly Wage $18 $35 $53 $64 $81
Annual Wage $35,000 $72,000 $110,355 $132,500 $168,000

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Frequently Asked Questions about Engagement Manager


What are the main duties of Engagement Managers?

Engagement Managers are responsible for:

What skills are essential for Engagement Managers?

Engagement Managers must be able to build and nurture positive working relationships with clients.

Additionally, they must have outstanding communication, project management, problem-solving, analytical, and research skills.

Do Engagement Managers need previous working experience?

In most cases, Engagement Managers are required to have at least 2 years of previous working experience in project management, sales, marketing, or customer service.

Prior experience helps them develop and strengthen the skills and knowledge necessary for this job.

How much do Engagement Managers earn annually?

Engagement Managers typically earn between $35,000 and $168,000 per year.

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