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Client Service Coordinator Job Description Template
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Client Service Coordinator Job Description Template

Job Description Template

Client Service Coordinator Job Description Template

February 15, 2023

Client Service Coordinator Job Description Template

If you are tired of never-ending and exhausting pursuits for new team members, this is the perfect place for you! Our goal is to ease your hiring process and make it enjoyable with this FREE Client Service Coordinator Job Description Template.

The information we included in this article will help you understand this role and discover suitable candidates that match your business requirements!

You can completely customize this job description according to your specific needs and standards.

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What is a Client Service Coordinator?

Client Service Coordinators act as primary liaisons between the company and its clients.

Their job is to ensure clients receive appropriate assistance and care and that they are satisfied with the services provided.

Client Service Coordinators coordinate interactions between clients and the company, provide direct support to clients regarding the company’s products and services and maintain clients’ accounts and databases.

They also assist in the development of marketing plans, content and strategies, and provide administrative support to other team members.

Related Job Titles for Client Service Coordinator

The Top Client Service Coordinator Skills

Skill Why it's important
Communication Client Service Coordinators need strong communication skills to effectively interact with clients and other employees. Communication involves listening to clients’ needs, sharing ideas and visions, and providing advice and instructions. Communication also allows Client Service Coordinators to build relationships with clients.
Problem-Solving Problem-solving skills are essential for Client Service Coordinators because they are the ones responsible for resolving issues that clients may have. Effective problem-solving shows that Client Service Coordinators are professionals capable of identifying and solving any problem and therefore ensuring client satisfaction.
Organization Client Service Coordinators must be well-organized in order to manage multiple tasks and responsibilities during the day. They usually have a lot on their plate, from meeting with clients, assisting team members, maintaining files, scheduling meetings, etc. They must have excellent organizational skills to stay on track.
Customer Service Exceptional customer service skills help Client Service Coordinators establish and maintain long-term business relationships with clients. Customer service helps them identify and understand their needs in order to achieve mutually successful business deals. Customer service involves being positive, attentive, and professional with clients.
Computer Skills Computer proficiency is crucial for Client Service Coordinators because the ability to use various software and computer programs helps them keep track of their tasks and client information. They can use spreadsheets, databases, and other options to maintain client records and accounts, schedule meetings, and keep track of sales and inventory.

Client Service Coordinator Job Description Template (Free)

We are searching for a qualified candidate who will join our company as a Client Service Coordinator. In this position, you will act as a primary liaison between the company and its clients and coordinate interactions and communication between them. Your job will be to provide direct assistance to clients regarding the company’s products, services, or business proposals, connect clients to relevant departments, and ensure they receive the best customer care and experience.

Additionally, you will schedule meetings with clients, company representatives, and other parties, address and resolve any problems or inquiries from clients, and provide administrative support if needed. You will also maintain accurate databases of clients’ information and accounts.

You should have outstanding communication, problem-solving, customer service, organization, and computer skills.

Client Service Coordinator Duties & Responsibilities:

  • Serve as a primary liaison between the company and its clients
  • Oversee and coordinate interactions and communication between clients and the company to ensure their needs are met
  • Ensure clients are satisfied with the customer service experience
  • Create and maintain databases of client records and information
  • Provide direct assistance to clients in person or via phone
  • Schedule meetings and conferences between clients and the company representatives
  • Connect clients to relevant departments to provide solutions to problems and inquiries
  • Coordinate with clients to understand their needs and demands
  • Assist in the development of marketing plans, strategies, and content
  • Maintain positive relationships with clients
  • Collaborate with other professionals to develop business proposals for clients
  • Provide administrative support to team members by organizing meetings, answering phones, etc.

Client Service Coordinator Requirements:

  • Bachelor’s degree in business, marketing communications, information management, or a related field
  • Previous working experience in management or customer service is preferred
  • Strong computer skills, including the ability to use various database software and MS Office
  • Experience in people management and the ability to establish positive relationships with clients
  • Excellent organizational skills
  • Outstanding communication and customer service
  • Superb problem-solving

Accounting Specialist Interview Questrions

Sample Interview Questions for a Client Service Coordinator

Once you gather up all the received applications, you can use these sample interview questions for Client Service Coordinator.

Personal
  1. What do you consider your biggest weakness?
  2. If are weren’t a Client Service Coordinator, what would you be?
  3. Would you share some of your life goals with us?
Human Resources
  1. Could you tell us some about your professional experience so far?
  2. How do you believe you can contribute to our company’s success?
  3. Do you have any questions about our products or this position at this point?
Management
  1. Could you briefly describe your organizational style?
  2. How do you handle unexpected changes in the schedule?
  3. Are you more productive as an individual or as a part of a team?
Technical Skills and Knowledge
  1. How do you most effectively collect client feedback?
  2. What is your experience utilizing database software and spreadsheets for maintaining client information?
  3. How do you typically deal with difficult and demanding clients?

What are the Educational Requirements for a Client Service Coordinator?

The minimum educational requirement for Client Service Coordinators is a Bachelor’s degree in business, marketing, communications, information management, or a related field.

Relevant coursework helpful for this position includes business law, computer skills, marketing, statistics, etc.

Prospective applicants typically need some previous working experience in customer service or marketing to gain the necessary skills for this position.

Most companies often provide on-the-job training for their new Client Service Coordinators.

How Much to Pay a Client Service Coordinator when Hiring

Client Service Coordinators earn between $21,000 and $49,500 per year.

Their median annual salary is $38,137.

Hourly rates range from $10 to $24.

The median hourly rate is $20.

Percentile 10% 25% 50%
(Median)		 75% 90%
Hourly Wage $10 $15 $18 $20 $24
Annual Wage $21,000 $31,500 $38,137 $42,000 $49,500

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Frequently Asked Questions about Client Service Coordinator

 

What do Client Service Coordinators do?

Client Service Coordinators act as a primary link between the company and its clients.

They coordinate the interactions and communication between two parties and ensure clients receive suitable assistance and excellent customer experience.

Where can Client Service Coordinator work?

Client Service Coordinators can work in various settings, such as law firms, insurance companies, real estate offices, financial institutions, etc.

How much do Client Service Coordinators earn annually?

Client Service Coordinators earn between $21,000 and $49,500 per year.

What are the crucial skills for Client Service Coordinators?

Client Service Coordinators must have excellent communication, customer service, organizational, problem-solving, and computer skills.

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