Live Demo Get Started

Customer Service Representative Job Description Template

Wednesday, January 30th, 2019

Customer service representative job description template

Customer Service Representative Job Description Template

Below you will find a free job description template for a Customer Service Representative.  Our template will help you list the requirements and responsibilities, as well as interview questions to help you hire the right person.  If you have not done so, follow the simple steps on how to write a good job description we have covered to help you get the best applicants for your Customer Service Representative position.

Customer Service Representative Overview

An effective customer service representative can be incredibly important to your business.  They are the first point of contact to your customers and your company’s first impression to the back end of your organization.  A quality customer service representative can create loyalty to your business, boosting the retention of current clients.  Those current clients are much more likely to refer other business associates to you.

When looking at candidates and conducting interviews, explain the value of this position clearly.  Show how important a customer service representative can be to your business.  Clearly show how much value they can bring, and the loyalty they can encourage.  When you showcase your company values and culture, many applicants are motivated to be part of a team that resonates with their own personal values.  Once they fully embrace the company values and culture, they will exhibit those values to your customers.

Joshua F.
Redline Electric & Solar

"The best recruiting platform on the market! VIVAHR allowed us to create a dashboard and applicant experience like no other!!"

Get more applicants from the Best Job Boards

Post for free to 50+ job boards
Free for life plan
No credit card required

Customer Service Representative Job Description Template

Job Summary

Our Company is hiring a Customer Service Representative who will be able to attract customers by providing information about the company’s products/services. They will ensure a proper management of customer’s complaints and inquiries to the satisfaction of the customer.

The Customer Service Representative is responsible for providing effective communication and problem solving through the use of an in-depth understanding of the company’s product.

Customer Service Representatives must be skillful enough to use all available methods to calm a tense situation, and ensure a quick solution for customers in order to foster the company’s profitability.

Customer Service Representative Duties and Responsibilities

Job Requirement and Skills

What does the role do?

A customer service representative handles complaints and inquiries from customers.  They give information about the company and its products/services to the customers.  They also carry out request orders in order to ensure customer satisfaction.  They are the first person to help with any issues the customer may run into, and therefore have a chance to impress the customer with understanding and effective assistance.  As the ‘first line of defense’, the representative has an opportunity to showcase the values and culture of the company.

Customer Service Representative Interview Questions

Having an idea of the questions you want to ask will prepare you in finding the right candidate.  The right questions can be very telling to the kind of person you interview.  Ask a variety of quantifiable and situational questions.  The answers will give you an idea if the candidate is knowledgeable and has the right personality for the job.

Sample Interview Questions

Sample of Customer Service Representative job titles


Stay up to date

Sign up for VIVAHR's weekly email for hiring essentials.