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Customer Service Representative Job Description Template

Friday, November 27th, 2020

Customer Service Representative Job Description Template

Are you open to hiring a customer service representative? We provide the Customer Service Representative Job Description Template you can use to attract applicants quickly and with excellent results. The template is optimized for online job boards and careers pages so that you can post it straight away without much modification. Furthermore, you can make the entire process even easier by using VIVAHR software. Our applicant tracking system will help you customize the template, post it to relevant hiring websites, and manage candidates. In the end, you will be able to hire only the best applicant for the position. 

Customer service representatives attract potential customers by providing all the necessary information about their products and services. In addition, they provide assistance to the customers and take and process orders and returns. Therefore, customer service representatives have a crucial role in presenting the company in the best way possible because they connect directly with the customers. For that reason, it’s vital to pick a reliable and communicative individual to communicate with the customers and present products and services adequately. Our Customer Service Representative Job Description Template will help you with that. 

Related Job Titles for Customer Service Representatives

Customer Service Representative Job Description Template (Free)

We are looking for an experienced and motivated Customer Service Representative to join our marketing team. The customer service representative position is open for individuals who love helping others and providing information to make lives easier and better. Our ideal candidate is customer-oriented and has exceptional communication skills. 

A Customer Service Representative in our team will be responsible for all the verbal and written communication with our customers. Therefore, we would love to have someone who knows how to listen and remain patient and cheerful throughout the day. If this sounds like you, don’t hesitate to apply for the position.

Customer Service Representative Duties & Responsibilities:

  • Answer and manage all incoming calls and emails
  • Generate sales leads 
  • Provide accurate and valid information for the customers
  • Handle questions, complaints, and returns and find appropriate solutions quickly 
  • Keep records of customer interaction and process received files.
  • Follow communication procedures and policies.
  • Think, answer, and respond quickly to resolve customer issues and questions about products and services
  • Retain a polite and professional voice and manner at all times

Customer Service Representative Requirements:

  • High school diploma or equivalent 
  • Proven customer support experience 
  • Ability to handle a lot of incoming calls with great accuracy 
  • Knowledge of CRM systems and practices
  • Customer-oriented and passionate about helping others
  • Ability to respond quickly to different requests and characters
  • Excellent multi-tasking and organizational skills
Joshua F.
Redline Electric & Solar

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Sample Interview Questions For Customer Service Representative

To help you manage your applicants better and find out the perfect individual for the position, we list some sample interview questions for customer service representatives:

What are the Educational Requirements For Customer Service Representatives?

A customer service representative position requires a high school diploma or equivalent education. Most customer service representatives also need to receive on-the-job training to learn the specific skills necessary for the position. 

How Much To Pay Customer Service Representative When Hiring

Based on the job and the experience, the range will vary quite a bit. According to the Bureau of Labor Statistics, a Customer Service Representative’s median income in 2019 was $16.69 per hour or $34,710 a year. The job market for Customer Service Representative over the next ten years looks to decline by 2%. Compensation and pay can vary based on your local city and state.

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