February 6, 2023
Do you want to experience an easy and enjoyable hiring process with minimum effort? Let’s take a look at this FREE Desktop Support Technician Job Description Template, which contains all the necessary information about this position.
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By customizing this job description according to your specific requirements and criteria, you will let desirable candidates know what you are looking for in your team members and attract the most qualified individuals.
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Desktop Support Technicians are skilled IT professionals responsible for the maintenance of the company’s IT infrastructure.
They install, configure, maintain, and repair monitors, keyboards, mice, routers, and other peripheral equipment to ensure the proper functionality of hardware systems.
Desktop Support Technicians also perform routine tests, examinations, and inspections to evaluate the functionality of computer systems, troubleshoot and resolve computer-related and technical issues and malfunctions, and test and ensure the security of computer systems.
|Why it's important
|Desktop Support Technicians must have a wide technical knowledge of computer hardware and software systems. This knowledge helps them understand how computer systems function and correspond with each other. Also, strong technical skills allow them to properly install and maintain computer systems.
|Attention To Detail
|Attention to detail helps Desktop Support Technicians perform their duties with accuracy and precision. They must be able to notice small details and errors and make adjustments accordingly. This skill helps them evaluate and check every step of the installment or maintenance process to ensure the functionality of computer systems.
|Every position in the IT industry requires strong communication skills because of the technical complexity. Desktop Support Technicians should be able to effectively communicate with clients and colleagues about technical concepts and issues and provide clear explanations and instructions. Communication also helps them provide support and educate others on proper computer usage.
|Problem-solving is an essential skill for Desktop Support Technicians because their job revolves around fixing computer-related issues. They must be familiar with various problems, issues, and malfunctions that may occur and have the ability to identify and resolve them in a quick and efficient manner.
|Organizational skills help Desktop Support Technicians be more productive in the workplace. They must maintain and keep track of the company’s computer systems information, documents, and files to ensure accuracy. Also, the organization helps them keep track of their duties and tend to multiple assignments simultaneously.
Our company is looking for a skilled Desktop Support Technician to join our IT department. As a Desktop Support Technician, you will be responsible for the maintenance of the overall company’s IT infrastructure. You will deal with the installment, maintenance, and reparation of monitors, keyboards, mice, printers, routers, and other technical equipment. You will also manage the hardware and software upgrades and ensure the proper functioning of computer systems.
Additionally, you will identify, troubleshoot, and resolve computer-related issues and malfunctions, as well as security and network connectivity errors. You will also perform routine tests, examinations, and inspections to evaluate and maintain computer systems. You will also educate clients and staff members on proper hardware and software usage.
To be successful as a Desktop Support Technician, you should have excellent technical, communication, problem-solving, attention to detail, and organizational skills.
Once you gather up all the received applications, you can use these sample interview questions for Desktop Support Technician.
Desktop Support Technicians require strong technical skills and knowledge to pursue this career.
They typically need an Associate’s or Bachelor’s degree in a computer-related field, such as information technology, computer science, etc.
There are various certification opportunities that can enhance candidates’ hiring chances and prove their competency.
Those certifications are Microsoft Certified Desktop Support Technician (MCDST), Microsoft Certified Solutions Expert (MCSE), and Microsoft Certified Professional (MSP).
Desktop Support Technicians earn between $27,000 and $65,000 annually.
The median annual salary is $49,335.
Hourly rates range from $14 to $31.
The median hourly rate is $24.
Desktop Support Technicians are IT professionals who install, maintain and repair hardware systems and equipment.
They identify and troubleshoot technical errors and problems, perform tests and inspections to ensure functionality, ensure the security of computer systems, upgrade hardware and software systems, and educate others on proper computer usage.
Desktop Support Technicians can work in any industry that requires the usage of computer systems for multiple purposes.
They work in IT companies, Managed Service Providers, healthcare, education, pharmaceuticals, Network Operation centers, etc.
An Associate’s or Bachelor’s degree in a computer-related field is a common requirement for Desktop Support Technicians.
They can also choose to complete some of the relevant certification programs to complement their knowledge and skill set.
Desktop Support Technicians must have exceptional technical knowledge, as well as communication, organization, attention to detail, and problem-solving skills.
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