If you seek an individual who will become your new Customer Service Coordinator, you’ve come to the perfect place! This FREE Customer Service Coordinator Job Description Template has every information you need to distinguish and hire the most suitable candidate for this position.
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What is a Customer Service Coordinator?
Customer Service Coordinators are professionals who manage and supervise a team of customer service employers and provide immaculate customer support to clients.
They communicate with customers via phone calls or emails to answer their questions regarding products and services and resolve issues and queries.
Customer Service Coordinators maintain and update records of customer interactions, process payments, returns, and cancellations, and establish departmental goals.
They are also responsible for training and supporting new team members and ensuring a high level of customer satisfaction.
