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Client Services Manager Job Description Template

Job Description Template

Client Services Manager Job Description Template

February 17, 2023

Client Services Manager Job Description Template

Ready to discover and hire new team members? Check out this FREE Client Services Manager Job Description Template and use it to distinguish qualified candidates for your business!

In this article, you will find the information you need, including skills, responsibilities, requirements, and more.

Don’t forget to customize this template according to your specific criteria and demands!

Customization allows you to turn this job description into an even more attractive and engaging job ad!

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What is a Client Services Manager?

Client Services Managers work in a variety of industries where they establish and maintain long-term and professional relationships with clients and business partners.

They also lead and supervise the team of client services representatives and recruit new team members.

Client Services Managers present business proposals to clients, assist them in the selection of the company’s products and services, and provide quality customer service via phone or in person.

They are also responsible for developing marketing and pricing strategies with other professionals, identifying areas of improvement, and establishing effective communication platforms.

Related Job Titles for Client Services Manager

The Top Client Services Manager Skills

Skill Why it's important
Customer Service The essence of a successful Client Services Manager is the ability to provide excellent customer service experience. Because they collaborate with clients on a daily basis, customer service is crucial since it can lead to closing business deals, building strong relationships, and engaging with clients respectfully and professionally.
Communication Communication is required for Client Services Managers because it allows them to interact with clients, partners, and team members daily. Both oral and written communication shows professionalism and confidence in handling business relationships and ensures successful partnerships. Communication also helps Client Services Manager recruit and train new team members.
Leadership Every managerial role demands exceptional leadership skills. In the case of Client Services Managers, they use leadership to guide, support and encourage their team members to perform their best. Leadership also helps them successfully conduct training sessions to improve the productivity of their team.
Business Acumen Client Services Managers must have a strong knowledge and understanding of the industry they work in and the most suitable ways to attract and sustain clients. Once they know how to run and manage business activities and procedures, they become closer to establishing valuable partnerships and increasing revenue.
Organization An effective organization is crucial for Client Services Managers. Remaining organized allows them to keep track of their duties, meetings, assignments, and other responsibilities. They must efficiently divide their time between engaging with clients, monitoring team members, attending meetings, and collaborating with other professionals.

Client Services Manager Job Description Template (Free)

Our company is looking for an experienced Client Services Manager! We are searching for a candidate who will be responsible for leading and supervising the team of client service representatives and ensuring they deliver excellent customer service to clients. As a Client Services Manager, your main focus will be on establishing and maintaining strong business relationships with clients and partners and proposing attractive business offers.

You will also provide advice and explanations about the company’s products and services to clients via phone or in person and handle and resolve arising complaints or inquiries. Additionally, you will collaborate with other professionals on implementing marketing and pricing strategies and identifying areas of improvement.

To be successful as a Client Services Manager, you should have outstanding customer service, communication, leadership, business, and organizational skills.

Duties & Responsibilities:

  • Lead and supervise the team of client services representatives
  • Establish and maintain strong business relationships with clients and partners
  • Conduct business reviews and present business proposals to clients
  • Ensure quality customer service is provided to clients
  • Coordinate with other departments to develop pricing and marketing strategies and implement new programs and services
  • Handle and resolve client complaints and inquiries
  • Develop surveys and collect feedback from clients
  • Advise clients on the company’s products and services by providing accurate information
  • Establish an effective client communication platform
  • Provide professional and quality customer service via phone, email, or in person
  • Identify new areas of improvement and driving success
  • Recruit and coach new team members and measure their performance

Requirements:

  • Bachelor’s degree in business, business administration, business management, or a similar field
  • Professional customer service certification is preferred
  • Previous working experience in customer service or managerial role
  • Strong knowledge of general business principles and methods
  • The ability to establish and sustain professional relationships with various clients and partners
  • Exceptional verbal and written communication
  • Leadership and motivation skills
  • Excellent organization

Accounting Specialist Interview Questrions

Sample Interview Questions for a Client Services Manager

Once you gather up all the received applications, you can use these sample interview questions for Client Services Manager.

Personal
  1. Could you list your strongest personality traits?
  2. Have you ever thought about changing your career path?
  3. If you could be an animal, which one would you become?
Human Resources
  1. Could you tell us a little more about your college major?
  2. How many years of experience do you have in client management?
  3. Do you have any particular career goals for the future?
Management
  1. What does your managerial style look like?
  2. What do you find the most challenging aspect of working with clients?
  3. How would you define excellent customer service?
Technical Skills and Knowledge
  1. How essential do you believe collaboration is to a company?
  2. Have you ever had difficulties resolving a client’s problem?
  3. What is your understanding of the industry’s regulations and policies?

What are the Educational Requirements for a Client Services Manager?

The most common educational requirements for Client Services Managers include a Bachelor’s degree in business, business administration, or business management.

Any coursework that deals with business can prepare prospective candidates for this career path.

Desirable candidates may also acquire professional certifications to boost their applications.

Some of the suitable certifications and courses include Certified Customer Care Manager, Certified Customer Focus Management Professional, Customer Experience Manager, etc.

How Much to Pay a Client Services Manager when Hiring

Client Services Managers earn between $24,000 and $85,000 annually.

Their median annual salary is $56,182.

Hourly rates range from $12 to $41.

The median hourly rate is $27.

Percentile 10% 25% 50%
(Median)		 75% 90%
Hourly Wage $12 $19 $27 $32 $41
Annual Wage $24,000 $40,500 $56,182 $67,000 $85,000

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Frequently Asked Questions about Client Services Manager

 

What is a Client Services Manager?

Client Services Managers are professionals who establish and maintain long-term professional business relationships with clients and partners.

They present business proposals, provide assistance and advice regarding the company’s products and services, and ensure complete customer satisfaction.

Who do Client Services Managers report to?

Client Services Managers typically report to Client Services Executives or other members of the upper-management team.

What are the different types of Client Services Managers?

Based on their specific duties and the type of company they work in, Client Services Managers can be:

What are the crucial Client Services Manager skills?

Client Services Managers must have outstanding customer service, communication, leadership, business management, and organizational skills.

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