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Account Manager Job Description Template

Job Description Template

Account Manager Job Description Template

July 24, 2022

Account Manager Job Description Template

Have an open position at your company for an Account Manager? Here is a Free Account Manager Job Description Template that you can post to VIVAHR’s job posting site. Your job description is your selling point to draw the ideal Account Manager’s attention for your company. Add any job details, company information, and additional information that will make your Account Manager job description stand out from the rest.

An Account Manager’s role in a company is a link between a client and the company. An account manager typically handles the needs and issues of established clients. Mainly an account manager performs specific tasks and duties for a client account to further retain client business.

What is an Account Manager?

An account manager is a person who focuses on the success of one or more accounts. They are responsible for managing all relationships with that customer, from initial contact to long-term planning and strategizing. Account managers also work with other departments, such as marketing and sales teams, to build strong connections between their company’s products/services and customers’ needs.

An account manager’s primary goal in this Sales department is to close deals by generating leads using data analysis tools provided by the business analytics team. Marketing – Account managers may handle industry research projects that provide insights into competitors’ strategies, liaising with suppliers to generate new insights for marketing purposes and working cross-functionally with the business analytics team to analyze data. Customer service – The primary responsibility of this department is to provide quality customer support, address client concerns or complaints, and comply with all regulatory requirements.

Related Job Titles for Account Manager

The Top Account Manager Skills

Skill Why it's important
Communication The ability to communicate effectively is essential for any account manager. You must clearly and concisely explain your company's products or services to potential clients. Additionally, you must be able to build relationships with clients and understand their needs.
Organization A practical account manager must be highly organized. This includes keeping track of deadlines, client meetings, and sales goals. Additionally, it is crucial to create and maintain accurate records.
Negotiation The ability to negotiate is another critical skill for any account manager. You need to be able to reach agreements with clients that are beneficial for both parties. Additionally, you must be able to resolve conflicts and understand the needs of both sides.
Time Management An effective account manager must be able to manage their time efficiently. This includes being able to prioritize tasks and meet deadlines. Additionally, it is essential to stay calm under pressure and handle multiple projects simultaneously.
Sales Ability Finally, an effective account manager must have strong sales skills. This includes being able to identify potential customers and close deals effectively. Additionally, you must be knowledgeable about your company's products or services and be able to answer any questions that a potential client may have.

Account Manager Job Description Template (Free)

If you are an Account Manager looking for an exciting and fast-paced opportunity in a growing company environment, look no further. We’re looking to expand our team with the newest member responsible for leading all customer service efforts and administrative duties. This position requires someone who is detail-oriented and can work independently while providing quality results daily!

You will be responsible for working continually with key decision-makers, executives, and stakeholders. Your communication between them and our company is crucial to maintaining the highest level of satisfaction.

Account Manager Duties & Responsibilities

  • Communicate project requirements, progress, and expectations between client and team members.
  • Directing efficient and successful delivery of our solutions according to the project scope and requirements
  • Act as an advisor with your customers to coach them and educate them on our top services
  • Deliver presentations to customers reporting on progress and completion of a project
  • Training peers and co-working on useful tools and communication patterns
  • Analyzing customer retention rates

Account Manager Requirements

  • Professional communication style
  • Marketing experience
  • Sales experience
  • Experience in project management or previous Account Manager roles
  • Excellent listening and resolution skills
  • The ability to work with people in high-stress situations and continue to perform
  • The ability to work with a team and take on tasks as needed
  • High school diploma with a Bachelors degree in a similar industry

Account Manager Job Description Template

Sample Interview Questions For an Account Manager

If you are hiring an Account Manager, these questions can help narrow options until you find the ideal candidate:

Personal

  1. What brought you to becoming an Account Manager?
  2. How do Account Managers play a vital role in customer satisfaction?
  3. Why is an Account Manager role so vital to you?

Human Resources

  1. Why do you think you would be a good fit for this company?
  2. What do you think are the most important skills for an accountant?
  3. What education and experience do you have in accounting?

Management

  1. How do you coordinate with sales associates to ensure excellent customer service?
  2. What do you think are the most important skills for an accountant?
  3. What kind of management style matches your personality?

Technical Skills and Knowledge

  1. How do you approach a client account that displays being unsatisfied?
  2. Tell me how you would manage and organize your communication with clients.
  3. Tell me about a time you had a significant obstacle that had to be addressed. What did you do?

What are the Educational Requirements for Account Manager?

Typically Account Managers have completed a bachelor’s degree program in business, marketing, communications, or public relations. In addition to receiving a bachelor’s degree, many Account Managers have obtained years of extensive on-the-job training and experience.

How Much to Pay an Account Manager When Hiring

The range will vary quite a bit based on the job and the experience.  According to the Bureau of Labor Statistics, Account Managers’ median income in 2018 was $59.72/hour or $124,220 a year. The job market for Account Managers over the next ten years looks to grow by 8%. In addition, compensation and pay can vary based on your local city and state.

Percentile 10% 25% 50%
(Median)
75% 90%
Hourly $21 $24 $28 $33 $37
Annual Wage $45,183 $51,756 $58,975 $68,672 $77,500

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Frequently asked questions about Account Managers

How much experience do account managers need?

Most companies are looking for account managers with at least five years of experience working in a customer-facing role. Additionally, it is helpful if candidates have experience managing accounts in the same or similar industry as the company they are applying to.

What day-to-day tasks do account managers perform?

An account manager’s day-to-day tasks vary depending on their assigned clientele’s size and needs. However, some typical duties include developing and maintaining relationships with clients, preparing reports on account activity, overseeing projects, and resolving customer issues.

What skills do account managers need?

In addition to having strong communication and interpersonal skills, account managers should be organized, detail-oriented, and able to multitask. They should also have a working knowledge of the company’s products or services and be familiar with the sales cycle.

What is the career outlook for account managers?

The career outlook for account managers is positive. According to the Bureau of Labor Statistics, employment of sales managers is projected to grow five percent from 2019 to 2029, about as fast as the average for all occupations. Companies will continue to require sales managers to help them identify new markets and expand their customer base.

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