Account Manager Job Description Template
Monday, June 26th, 2017
Have an open position at your company for an Account Manager? Here is a Free Account Manager Job Description Template that you can post to VIVAHR’s job posting site. Your job description is your selling point to draw the ideal Account Manager’s attention for your company. Add any job details, company information, and additional information that will make your Account Manager job description stand out from the rest.
An Account Manager’s role in a company consists of being a link between a client and the company. An account manager typically handles the needs and issues of established clients. Mainly an account manager performs specific tasks and duties for a client account to further retain client business.
Related Job Titles for Account Manager
- Customer Success Manager
- Account Supervisor
- Client Relations Manager
Account Manager Job Description Template
Our company is looking for a professional Account Manager to nurture and build relationships with our customers. It is essential to our customers’ success when their account manager is great at executing projects on-time and continually following through on communication.
You will be responsible for working continually with key decision-makers, executives, and stakeholders. Your communication between them and our company is crucial to maintaining the highest level of satisfaction.
Account Manager Duties & Responsibilities
- Communicate project requirements, progress, and expectations between client and team members.
- Directing efficient and successful delivery of our solutions according to the project scope and requirements
- Act as an advisor with your customers to coach them and educate them on our top services
- Deliver presentations to customers reporting on progress and completion of a project
- Training peers and co-working on useful tools and communication patterns
- Analyzing customer retention rates
Account Manager Requirements
There are many soft skills needed for the Account Manager role; however, here is a list of must-haves:
- Professional communication style
- Marketing experience
- Sales experience
- Experience in project management or previous Account Manager roles
- Excellent listening and resolution skills
- The ability to work with people in high-stress situations and continue to perform
- The ability to work with a team and take on tasks as needed
- High school diploma with a Bachelors degree in a similar industry
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What Does an Account Manager Do?
A typical workday for an Account Manager involves establishing relationships with the company’s clients. An account manager builds a strong relationship with clients by conveying information between clients and companies regarding services. Also, an account manager ensures customer satisfaction and provides assistants to resolve any issues.
Sample Interview Questions For an Account Manager
If you are hiring an Account Manager, these questions can help narrow options until you find the ideal candidate:
- What brought you to becoming an Account Manager?
- Why do you want to be an Account Manager for this company?
- How do you approach a client account that displays being unsatisfied?
- How do Account Managers play a vital role in customer satisfaction?
- Tell me how you would manage and organize your communication with clients.
- Tell me about a time you had a significant obstacle that had to be addressed. What did you do?
- How do you coordinate with sales associates to ensure excellent customer service?
- Why is an Account Manager role so important to you?
- Why do you think you would be a good fit for this company?
What are the Educational Requirements For Account Manager?
Typically Account Managers have completed a bachelor’s degree program in business, marketing, communications, or public relations. In addition to receiving a bachelor’s degree, many Account Managers have obtained years of extensive on the job training and experience.
How Much To Pay an Account Manager When Hiring
Based on the job and the experience, the range will vary quite a bit. According to the Bureau of Labor Statistics, Account Managers’ median income in 2018 was $59.72/hour or $124,220 a year. The job market for Account Manager over the next ten years looks to grow by 8%. Compensation and pay can vary based on your local city and state.
