The Help Desk Specialist will assist with using, installing, and troubleshooting computer software applications. They are also responsible for providing technical support to other staff members and customers when needed. The specialist may be required to work overtime or on weekends to assist the building during high demand for service and/or equipment failures.
Make sure you have your interview questions ready and a timetable for the duration of the interview. It would help if you also encouraged candidates to ask any relevant questions they may have about their potential position, company, or responsibilities involved before accepting an offer.
The hiring process should be an inclusive and collaborative effort with the candidate, not just a one-sided interview. As such, it is important to take time for your candidate’s questions during interviews so that they feel comfortable asking anything they need before accepting any offer from you.
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Does the candidate have the appropriate educational qualifications or training for this position?
Prior Work Experience
Has the candidate acquired the necessary skills or qualifications through past work experiences?
Does the candidate have the technical skills necessary for this position?
Problem Solving Abilities
Has the candidate demonstrated critical problem-solving skills?
Did the candidate demonstrate team building and communication skills?
Would hiring this candidate steer your organization in the right direction?
Is this a step forward or backward in this candidate's career?
Check out what key requirements, duties, responsibilities, and skills should be part of your Help Desk Specialist job description.