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Gusto Review

Gusto Review

Thursday, July 22nd, 2021

Review of Gusto, including Highlights, Shortcomings, and FAQs

Review of GustoGusto is an on-demand service for payroll, benefits, and HR management. It makes it easy to do all your human resources needs from a single platform — payroll, benefits, vacation tracking, performance reviews, employee files, and more. Gusto is easy to use – you can check everything online without worrying about compliance issues or confusing paperwork. Plus, Gusto provides powerful reporting tools for tracking employees’ progress and ensures that you’ll never miss a deadline.

The best part? It’s all online! If you don’t have the time to dedicate to HR management yourself, hiring an in-house team is costly and requires a lot of training. With gusto, you can handle your HR needs without all the risk.


Gusto has three different plans that companies can choose from – Core, Complete, and Concierge. The Core plan starts at a base price of $39 a month plus an extra $6 monthly charge for each person. The Complete plan starts at a base price of $39 per month plus an additional $12 monthly cost for each person. The Concierge plan is more expensive and can be customized to fit your company’s needs. It starts at a base monthly price of $149 plus an extra $12 monthly charge for each person.
Gusto has add-ons that employers can benefit from like Workers’ comp, Health insurance, 401(k) retirement, and 529 college savings. The great thing is that Gusto takes care of all the compliance paperwork, so you don’t have to!


Gusto is a payroll company for small to medium-sized businesses. Their goal is to simplify the often-complicated world of paying employees while helping companies stay compliant with federal, state, and local wage laws. Gusto helps employers maximize employee productivity by providing them with real-time pay data on their employees, whether part-time or full-time, hourly or salaried. Gusto’s price can sneak up on you since company’s pay an additional fee for every employee.


  • Gusto is an easy-to-use and straightforward payroll service for small to medium-sized businesses.
  • Gusto is an affordable way to manage all of your HR needs without hiring an expensive team.
  • The mobile app for Gusto allows you to work anywhere and on the go.
  • Automated payroll, taxes, and filings
  • Employee management
  • All federal, state, and local payroll tax forms filed by Gusto


  • Limited 3rd party integrations
  • Limited 401K options
  • Employee time tracking is not included in plans
  • Hour of operation
  • Customer service


There are mixed reviews of Gusto. Gusto is considered a top performer in the area of customer support. Gusto has an 8.6 on TrustRadius, and 2.7 out 5 stars with Trustpilot customers who have rated it so far this year – but what are fellow Capterra users saying? After looking at ratings from over 2,900 sources, they gave Gusto 4.3 stars out of five! G2 rounds out the scores with 4.3 stars out of 5.

Frequently Asked Questions

What is the price range for Gusto’s monthly plans?

Gusto’s three subscription plans give you the freedom to choose what fits your needs. The Core plan is perfect for small businesses with up to 25 employees and starts at a low monthly price of $39 base fee plus $6 per person. Complete gives those looking for all-inclusive HR services access from only $6 more than their base cost each month with the same base pay for $39 a month. Finally, Gusto Concierge offers 24/7 customer service, including live chat and phone support, so that no matter when something happens on your end or theirs, they’re always there at $149/mo base price plus $12/mo per person.

Can you use Gusto in every state?

Gusto can offer payroll in all 50 US states – and the price is the same regardless of how many states you work in.

Is it easy to get started with Gusto?

You can start with Gusto in one day. If you already have a payroll system, they have a guide for switching here.

Can you pay Independent Contractors with Gusto?

Gusto not only lets you pay your employees, but it also offers contract workers. Employees are automatically filed and emailed their 1099s at the end of the year — no additional charge.