Cashiers are often the first point of contact for customers entering a store. They scan customer items, receive payment from them, and provide change or receipts where appropriate (or may sometimes have to tell the customer that they’re out of product). Occasionally, the cashier also handles returns by giving refunds or exchanges. Cashiers’ work is fast-paced and can be challenging.
Above all, a cashier is an integral part of the customer experience in any business. They need to embody that same high level of service that keeps customers coming back time after time. They’re on the frontlines to ensure every customer has an unparalleled shopping experience with their company and are typically well-aware of when their customer service levels are slipping.
When interviewing a job candidate, it is important to come with a list of interview questions. It is vital to be prepared because it will help you ask the right questions. It is also important to write down the interview questions before the day of. It’s hard for people to prepare in advance, but it can be helped by time management and preparation during downtime at work. You should come up with a list of possible interview questions and think about how you would answer them if they were asked to you.
Interview Questions For Cashier
If you are hiring a Cashier, these questions can help narrow options until you find the ideal candidate:
Describe the typical duties of a cashier. How do they enhance the customer experience?
Tell about a time when you satisfied an angry customer.
If we were short-staffed on a busy day, how would you manage your line?
How would you handle a customer pressuring you to go against store policy?
Describe your experience with processing transactions.
What is your experience? Have you worked as a cashier before, or are you new to the industry? If so, for which company and what was your primary duty?
How do you handle difficult customers who are angry over something they can’t control (like prices)? And how do you deal with people who have no manners?
What is the most difficult part about working as a cashier, and why do you think this is so?
What are your thoughts on customer service in general, from both perspectives of the customer and employee side? For example: what should or should not happen when customers purchase something then decide they don’t want it?
How would you handle a customer trying to return an item purchased with a credit or gift card when they don’t have the original receipt? What about if it’s something on sale and want to get their money back instead of exchanging for another size/color.
What are your thoughts on flexible returns policies, like those in effect at Nordstrom?
What is the most rewarding part about working as a cashier, and why do you think this is so?
Joshua F.
Redline Electric & Solar
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Cashier Candidate Scorecard
Score
Notes
Educational Background
Does the candidate have the appropriate educational qualifications or training for this position?
Prior Work Experience
Has the candidate acquired the necessary skills or qualifications through past work experiences?
Qualifications/Experience
Does the candidate have the technical skills necessary for this position?
Problem Solving Abilities
Has the candidate demonstrated critical problem-solving skills?
Communication
Did the candidate demonstrate team building and communication skills?
