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Customer Service Representative Interview Questions

Wednesday, September 1st, 2021

The Best Interviews Questions to Ask a Customer Service Representative Customer Service Representative Job Description Template

A customer service representative is a person responsible for dealing with a client or an external party. They are often employed by organizations that provide services to consumers, including businesses and other corporations. Many companies have begun developing their own in-house customer support teams to control the quality and speed of product delivery and reduce their expenses.

The customer service representative is responsible for providing the necessary information to resolve any issues or disputes that a client may have with a company’s products or services. They are also in charge of responding to inquiries about new products and communicating potential problems such as malfunctions, shortages, etc., back to their department.

Interview Questions For Customer Service Representative

To help you manage your applicants better and find out the perfect individual for the position, Here is a set of interview questions to get you started when interviewing a Customer Service Representative:

  • What motivates you to work as a customer service representative?
  • Could you tell us about one situation when you were able to work things out with a demanding customer?
  • How do you handle challenging situations and calm yourself when faced with unpleasant customers?
  • What customer service tools have you used in the past?
  • Would you describe yourself as a people person?
  • What drew you to apply for this position?
Joshua F.
Redline Electric & Solar

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Customer Service Representative Candidate Scorecard

Score 

Notes

Educational Background 

Does the candidate have the appropriate educational qualificationsor training for this position?

Prior Work Experience

Has the candidate acquired necessary skills or qualificationsthrough past work experiences?

Qualifications/Experience

Does the candidate have the technical skills necessary for this position?

Problem Solving Abilities

Has the candidate demostrated critical problem solving skills?

Communication

Did the candidate demostrate team building and communication skills.

Would hiring this candidate steer your organization in the right direction?

Directional Fit

Is this a step forwared or backward in this candidate's career?

Download Scorecard Template

Customer Service Representative Job Description

Take a look at what key requirements, duties, responsibilities, and skills should be part of your Customer Service Representative job description.

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