Home ยป Customer Service Representative Interview Questions
The Best Interviews Questions to Ask a Customer Service Representative 
A customer service representative is a person responsible for dealing with a client or an external party. They are often employed by organizations that provide services to consumers, including businesses and other corporations. Many companies have begun developing their own in-house customer support teams to control the quality and speed of product delivery and reduce their expenses.
The customer service representative is responsible for providing the necessary information to resolve any issues or disputes that a client may have with a company’s products or services. They are also in charge of responding to inquiries about new products and communicating potential problems such as malfunctions, shortages, etc., back to their department.
Interview Questions For Customer Service Representative
To help you manage your applicants better and find out the perfect individual for the position, Here is a set of interview questions to get you started when interviewing a Customer Service Representative:
- What motivates you to work as a customer service representative?
- Could you tell us about one situation when you were able to work things out with a demanding customer?
- How do you handle challenging situations and calm yourself when faced with unpleasant customers?
- What customer service tools have you used in the past?
- Would you describe yourself as a people person?
- What drew you to apply for this position?
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Customer Service Representative Candidate Scorecard
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Does the candidate have the appropriate educational qualifications or training for this position? | | |
Has the candidate acquired the necessary skills or qualifications through past work experiences? | | |
Qualifications/Experience Does the candidate have the technical skills necessary for this position? | | |
Problem Solving Abilities Has the candidate demonstrated critical problem-solving skills? | | |
Did the candidate demonstrate team building and communication skills? | | |
Would hiring this candidate steer your organization in the right direction? | | |
Is this a step forward or backward in this candidate's career? | | |
Download Scorecard Template
Take a look at what key requirements, duties, responsibilities, and skills should be part of your Customer Service Representative job description.
