A customer service representative is a person responsible for dealing with a client or an external party. They are often employed by organizations that provide services to consumers, including businesses and other corporations. Many companies have begun developing their own in-house customer support teams to control the quality and speed of product delivery and reduce their expenses.
The customer service representative is responsible for providing the necessary information to resolve any issues or disputes that a client may have with a company’s products or services. They are also in charge of responding to inquiries about new products and communicating potential problems such as malfunctions, shortages, etc., back to their department.
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