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Application Support Engineer Job Description Template

Job Description Template

Application Support Engineer Job Description Template

March 20, 2023

Application Support Engineer Job Description Template

Are you ready for a fast and enjoyable hiring process? Our business resources will help you discover and hire the most suitable candidate for an Application Support Engineer. Check out this FREE Application Support Engineer Job Description Template and learn about its most important skills, requirements, and responsibilities.

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What is an Application Support Engineer?

Application Support Engineers are IT professionals who ensure software applications within the company or organization run smoothly.

They analyze application functionality and suggest changes to establish optimal performance.

They conduct system maintenance, update software, and identify and resolve bugs and other technical issues.

They also track application performance metrics, review application codes, and configure servers, networks, and operating systems.

Related Job Titles for Application Support Engineer

The Top Application Support Engineer Skills

Skill Why it's important
Technical Technical knowledge is a foundation for Application Support Engineers. Technical expertise includes knowledge of programming languages, coding, software, operating systems, and other technical aspects. They use their knowledge to perform their duties successfully, provide support and assistance to other employees, and ensure the functionality of applications.
Analytical Skills Application Support Engineers use analytical skills to interpret technical data and information and make conclusions based on their observations. Analytical skills can help them review application codes and other details to identify the sources of problems and improve the overall performance and functionality.
Communication Communication is essential for Application Support Engineers since they collaborate with clients, executives, and other team members daily. Communication allows them to express their ideas, provide specific technical explanations, support team members, and communicate technical concepts and issues in a way others can understand.
Problem-Solving Maintaining the functionality of applications is the core of Application Support Engineers’ job, which means they must have excellent problem-solving skills to achieve that. They use problem-solving to analyze the particular issue, identify the sources, and provide a quick and beneficial solution.
Organization Application Support Engineers need effective organizational skills to keep track of their tasks during the day. Organization helps them manage their workload and prioritize. Also, they must keep track of various documentation and records since they can help them resolve problems quickly.

Application Support Engineer Job Description Template (Free)

Our company is seeking an experienced Application Support Engineer to complement our IT department. In this position, you will be responsible for general support and maintenance of software applications within the company and ensuring the proper functionality of all application components. You will conduct system maintenance and updates, troubleshoot issues, and suggest improvements for optimal application performance.

You will configure servers, networks, and operating systems, review application codes to ensure they meet the company’s requirements and specifications, and track application performance metrics. Additionally, you will assist in the design and implementation of technical projects and provide technical support and assistance to internal users and clients.

To excel as an Application Support Engineer, you should have a broad technical knowledge of programming languages and coding, as well as excellent communication, problem-solving, organizational, and analytical skills.

Application Support Engineer Duties & Responsibilities:

  • Provide general software application support and maintenance
  • Analyze software application functionality and suggest improvements
  • Configure servers, networks, operating systems, and other components for optimal performance
  • Conduct system maintenance, update software, and troubleshoot bugs
  • Coordinate with other departments to ensure applications are compatible with other technology
  • Review and test application codes to ensure they meet the company’s requirements and specifications
  • Identify and provide solutions to technical issues
  • Assist with the design and implementation of technical projects
  • Ensure effective and error-free functionality of applications
  • Keep accurate records of configuration changes and updates
  • Observe and track application performance metrics
  • Coordinate with the development team, internal users, and clients to improve application performance
  • Document maintenance and updating processes
  • Provide support and assistance to clients and colleagues in other departments

Application Support Engineer Requirements:

  • Bachelor’s degree in computer science, computer engineering, software development, information technology, or a related field
  • Working experience as an Application Support Engineer or a similar field
  • Advanced knowledge of programming languages, such as Javascript, C++, Python, SQL, etc
  • Experience with software application coding
  • Experience with code migration and monitoring application performance
  • The ability to effectively identify the source of errors and provide solutions
  • Outstanding analytical skills
  • Strong communication and teamwork skills
  • Organization

Accounting Specialist Interview Questrions

Sample Interview Questions for an Application Support Engineer

Once you gather up all the received applications, you can use these sample interview questions for Application Support Engineer.

  1. How would you describe your personality in five words?
  2. If you weren’t an Application Support Engineer, what would you be?
  3. What applications do you personally prefer to use?
Human Resources
  1. What specialized skills did you develop during your college years?
  2. Why did you choose to apply for a job in this particular company?
  3. How familiar are you with our IT processes and administration?
  1. Could you tell us about your greatest professional achievement?
  2. How do you ensure the proper functionality of software applications?
  3. Could you explain your process of evaluating and resolving technical issues?
Technical Skills and Knowledge
  1. How would you explain the difference between white-box and grey-box testing?
  2. What programming languages do you find the most efficient?
  3. What are the common reasons bugs and other technical issues happen in the first place?

What are the Educational Requirements for an Application Support Engineer?

Application Support Engineers need a Bachelor’s degree in computer science, information technology, software engineering, information systems, or a similar field for this career path.

Prospective candidates usually acquire professional IT certifications to prove their knowledge and skills to employers, but they can also enroll in internship programs while they are still in school to gain experience.

Depending on the employers’ requirements, candidates should have a previous working experience as an Application Support Engineer or a similar position.

How Much to Pay an Application Support Engineer when Hiring

Application Support Engineers earn between $46,500 and $110,000 per year.

Their annual salary is $85,663.

Hourly rates go from $24 to $53.

The median hourly rate is $41.

Percentile 10% 25% 50%
75% 90%
Hourly Wage $24 $34 $41 $46 $53
Annual Wage $46,500 $71,500 $85,663 $95,500 $110,000

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Frequently Asked Questions about Application Support Engineer


What do Application Support Engineers do?

Application Support Engineers are skilled IT professionals who ensure the functionality of software applications by performing maintenance and updates and resolving technical issues.

They also provide assistance to other employees, document processes, and assist in the development and implementation of technical projects.

Who do Application Support Engineers report to?

Application Support Engineers typically report to the Senior Software Engineer or IT Director.

Who do Application Support Engineers work with?

Application Support Engineers work in the company’s IT department where they collaborate with other IT professionals, such as Application Engineers, Application Developers, Software Engineers, Application Architects, etc.

What skills should Application Support Engineers have?

Application Support Engineers should be knowledgeable about various programming languages and coding.

Additionally, they should have strong communication, collaboration, analytical, problem-solving, and organizational skills.

Similar Job Descriptions as Application Support Engineer

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