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Desktop Support Engineer Job Description Template
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Desktop Support Engineer Job Description Template

Job Description Template

Desktop Support Engineer Job Description Template

January 12, 2024

Desktop Support Engineer Job Description Template

Recruiting suitable and qualified candidates for your business is an easy task once you have the proper resources and assistance throughout your hiring process. To make your quest for new employees easier, we offer you this Free Desktop Support Engineer Job Description Template.

This comprehensive article was created to help you learn about this role’s most crucial skills, requirements, responsibilities, and other information and therefore make an informed decision.

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What is a Desktop Support Engineer?

Desktop Support Engineers are IT specialists who provide technical support and assistance regarding the setup, installation, and optimization of hardware, software, and operating systems.

Their job is to ensure the functionality and security of computer and network connections and hardware infrastructure.

Desktop Support Engineers also identify, troubleshoot, and resolve desktop, network, internet, and other issues and malfunctions, maintain records of technical issues, perform regular updates and upgrades of equipment, and provide technical instructions to users.

Related Job Titles for Desktop Support Engineer

The Top Desktop Support Engineer Skills

Skill Why it's important
Problem-Solving The foundation of Desktop Support Engineers’ role is effective and strong problem-solving and troubleshooting. These skills allow them to tend to technical issues by identifying the source of problems and finding the most appropriate solution. Problem-solving also ensures they can maintain the proper functionality and optimization of computers and operating systems.
Attention To Detail Desktop Support Engineers need excellent detail orientation and precision to troubleshoot issues and notice the small details or malfunctions in order to fix them. Attention to detail is essential for accurately diagnosing problems, following troubleshooting steps, and ensuring issues and problems are resolved correctly.
Communication Communication is essential for Desktop Support Engineers because it allows them to interact with users, provide accurate instructions and assistance, explain technical issues and information accurately, and collaborate with other team members on mutual work details. Written communication is also useful for creating technical manuals and reports.
Technical Proficiency Technical proficiency is critical for Desktop Support Engineers and it represents their wide knowledge of IT and computer systems. Strong and applicable knowledge of operating systems, hardware components, software applications, networks, and other aspects helps them diagnose issues properly and provide suitable support and instructions.
Time Management Since Desktop Support Engineers may face multiple support requests simultaneously and handle several projects at the same time, time management is extremely important for them. This skill helps them prioritize tasks, meet deadlines, and provide timely and equal support to all users and clients.

Desktop Support Engineer Job Description Template (Free)

Our company is searching for a new Desktop Support Engineer to hire into our team. In this role, you will provide technical support and assistance by setting up and installing hardware, software, and operating systems and ensuring their functionality, optimization, and security. You will be responsible for overseeing the performance of the company’s desktop infrastructure and performing regular maintenance, updates, and upgrades of equipment.

Your job will also involve identifying and troubleshooting desktop, network, and other issues and malfunctions, maintaining accurate records of technical issues, taking measures to prevent new issues, and creating technical documents and manuals. Ultimately, you will instruct users to install applications and computer devices and respond to user inquiries.

To be successful in this role, you should demonstrate exquisite technical proficiency and communication, problem-solving, attention to detail, and time management skills.

Desktop Support Engineer Duties & Responsibilities:

  • Provide technical support and assistance by setting up and installing hardware, software, and operating systems
  • Ensure functionality, optimization, and security of computer and network connections
  • Oversee the performance of the company’s desktop infrastructure and suggest improvements for efficiency
  • Perform regular updates and upgrades to hardware and software components
  • Identify, troubleshoot, and resolve desktop, network, internet, and other issues and malfunctions
  • Communicate with users to understand their issues and customize applications according to their needs
  • Maintain accurate records of technical issues and take measures to prevent new issues
  • Respond to user inquiries and provide technical instructions
  • Create and maintain technical documents and manuals
  • Ensure desktop and operating systems are working smoothly and properly
  • Create reports of user queries and update the status of repairs on the online system
  • Instruct users to install applications and computer devices

Desktop Support Engineer Requirements:

  • Bachelor’s degree in computer science, information technology, computer engineering, information systems, or a related discipline
  • Previous working experience in desktop or computer support
  • Proficiency with desktop hardware and software systems, desktop equipment, and peripherals
  • Sound knowledge of computer operating systems (Linux, Windows, etc)
  • Experience with network connections and security measures
  • Attention to detail
  • Excellent communication skills
  • Time management
  • Strong problem-solving

Accounting Specialist Interview Questrions

Sample Interview Questions for a Desktop Support Engineer

Once you gather up all the received applications, you can use these sample interview questions for Desktop Support Engineer.

Personal
  1. What do you enjoy the most about your job?
  2. What motivated you to become a Desktop Support Engineer?
  3. Do you have any specific professional goals for the next few years?
Human Resources
  1. Are there any other aspects of the IT industry that you are particularly interested in?
  2. Which skills or qualifications make you the most suitable candidate for this role?
  3. Do you have any questions about this role and its responsibilities so far?
Management
  1. How do you approach communication with team members, especially in challenging situations?
  2. Could you share an instance when you took the lead on a project or initiative?
  3. How do you prioritize your tasks and handle multiple projects at the same time?
Technical Skills and Knowledge
  1. What precautions do you take while handling sensitive electronic components?
  2. How would you explain the difference between a router and a switch?
  3. What steps would you take to secure a computer that is suspected to be infected with malware?

What are the Educational Requirements for a Desktop Support Engineer?

A Bachelor’s degree in computer science, information technology, computer engineering, or a similar discipline is a basic educational requirement for Desktop Support Engineers.

Certifications, although not mandatory educational requirements, play a crucial role in the IT industry and can validate candidates’ skills.

Also, relevant coursework and previous working experience in networking, operating systems, hardware, and software support can provide a solid foundation for this role.

How Much to Pay a Desktop Support Engineer when Hiring

Desktop Support Engineers earn between $19,200 and $83,500 per year.

Their median annual salary is $56,151.

Hourly rates go from $10 to $40.

The median hourly rate is $27.

Percentile 10% 25% 50%
(Median)		 75% 90%
Hourly Wage $10 $21 $27 $31 $40
Annual Wage $19,200 $43,000 $56,151 $64,000 $83,500

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Frequently Asked Questions about Desktop Support Engineer

 

What do Desktop Support Engineers do?

Desktop Support Engineers are responsible for providing technical support and assistance by setting up and installing hardware, software, and operating systems.

They identify and troubleshoot technical issues, ensure the functionality and security of computer systems and equipment, and provide technical instructions to users.

Who do Desktop Support Engineers work with?

Desktop Support Engineers work with other members of the IT team, such as System Administrators, Network Administrators, Software Developers, etc.

How much do Desktop Support Engineers earn annually?

Desktop Support Engineers earn between $19,200 and $83,500 per year.

What are the necessary skills for Desktop Support Engineers?

Desktop Support Engineers should have outstanding technical expertise, as well as communication, problem-solving, time management, attention to detail, and organizational skills.

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